Arsenal Credit Union N Illinois St, Swansea

Arsenal Credit Union Reviews

• T

  T. Gafford
  5

  I am not a member of this credit union. However, they are a Co-op Shared Branch with two other credit unions of which I am a member.  Basically,  these credit unions are in partnership with each other.  This means I can utilize Arsenal Credit Union as my personal bank to retrieve & deposit funds from any of my other shared credit union accounts.  At the ATM, I can use any debit or credit card from any of the other shared institutions (subject to limitations) & incur no usage fees.  Absolutely the most convenient banking experience ever.   Whenever I have to go inside, their service is always exemplary.

  Response from the owner

  Hey Mr. Gafford! Thanks for the great review. Shared branching and the CO-OP ATM are just two of the things that make credit unions great and we're happy that you're able to use our branch. Make sure to ask our staff about some of the great offers Arsenal Credit Union has.

• E

  Evan LeBlanc Oughton
  1

  Let me start by saying that I think you guys missed that boat on a great customer and a potential long term customer by holding student loan debt against someone. It’s a crisis in this country and some of us have worked hard to try and keep the important things going. Something that would and could help someone turn some things around you completely shot down. It’s sad really that credit unions are supposed to be non traditional and take the “big picture” into account. But you’re just like every other big bank that craps on people for having unfortunate circumstances. Waste of time.

  Response from the owner

  Hi Evan, Thank you for reaching out to us about your concerns. Due to privacy, we will not discuss issues like this through a public forum such as Google Reviews. We will have a manager try to reach out to you to better understand your situation. As always, you can reach out to us at 618.239.6363 or through live chat on our website.

• k

  k wade131
  1

  Arsenal Credit union is horrible to bank. One of the perks of having an account with a bank is to do bank transactions through the drive thru. Arsenal credit unions policy is u can’t use the drive thru to make payment like ur car note (that is financed through them). Unless ur using the bank account u have with them. What the hell is the difference from making the car note thru the glass attached to the building or walking in on the other side of the counter. The teller literally turns around from the drive thru window to walk 10ft to the counter. Do not bank with credit union.

  Response from the owner

  Sorry for the inconvenience of you not being able to make a loan payment in our drive-through using a form of payment other than cash or a check. There are security reasons we do not do cash advances on credit/debit cards in the drive-through. It’s a fairly standard practice in the financial services industry. A vice president will be contacting you soon to further discuss and resolve.

• A

  Adam Gaylord
  1

  Poor customer service. They can't fax. Something wrong with their equipment. Also they don't open at 8 am . they open at 9. When I told teller she just gets very argumentative. This place could use customer skills!

  Response from the owner

  Hello Adam, We are sorry to hear about your experience. Hours are now updated on our Google My Business profile. We apologize for that confusion. We will have a manager reach out to you later today to help see how we can resolve your problem. If you have any additional questions or wish to speak with someone, you can always call or text us at 314.962.6363 or start a live chat at ArsenalCU.com.

• J

  Jeana Rivera
  1

  This location and company are the absolute worst!! They have horrible customer service and just overall seem like an inexperienced player within the industry. Do NOT use them for your financial needs if you care about your money and financial future.

  Response from the owner

  We are sorry about your recent experience at Arsenal. A manager will reach out to you by phone later today to help resolve the issue. Thanks.

• D

  David Elliott
  5

  awesome bank, I have a car loan through them, they always take very good care of me. 5 star

  Response from the owner

  Hey David, thanks for the five-star review. We're happy that you're happy with your auto loan with Arsenal. As always, if there's anything you need in terms of service, we're here to help you at our branches, by phone or through online/mobile banking.