Armed Forces Bank Goldstone Rd, Fort Irwin

Armed Forces Bank Reviews

• A

  Allena Anderson
  1

  Rude customer service. I wanted to know if I could get a cash advance from my credit card. The teller didn't know if she could, so she put me on the phone with a specialist. The specialist told me I needed to speak with a teller. I told him "the teller put me on the phone with you because she didnt know, and you're a credit card specialist." He then started explaining that he handles credit card stuff but not that specific thing... which is fine... but as I was listening to him he was obviously working himself up through his lengthy explanation and started speaking louder and louder until he was yelling at me (mean while I had been silently listening this whole time). I then hung up. I wont attempt business with this bank again. I've worked for banks in the past as a teller and the lack of training of the teller and the completely unacceptable behavior of this "specialist" was unreal.

• M

  Megin Stearns
  1

  Absolute WORST bank I have ever done business with! If it weren't for the fact that the nearest bank is over 40 miles away, I would have closed my account at AFB the same day I opened it. Their customer service is HORRIBLE! Their tellers are incredibly slow and don't know federal banking laws in the slightest bit. I have worked as a teller for 10 years and would have been fired my first day if I treated customers like they do. EVERY time I go in there to make a deposit I get hassled. From my experience as a teller, we were required to know federal banking laws and regulations like the back of our hands...Yet these tellers (and even a lot of the managers) don't even know the most basic regulations. It's pathetic! They ALL need more training and better attitudes! I will NEVER EVER bank at Armed Forces Bank again!!

• T

  Taylor Somers
  1

  Terrible customer service. If you ever need ANYTHING (online password reset, new pin, new card, etc), you'll have to call and waste half of your life on hold. I haven't spent less than 50 minutes per call. Good luck

• b

  brock davidson
  1

  If you want a bank that charges fees for everything and does zero favors for soldiers, this is your bank Customer Service was fine, but the fact that they advertise as a military bank is comical

• A

  Aviña Rose
  5

  i am always in and out. the ladies always greet me when i come in the door and make me feel welcome ! opened my first savings account and they have been nothing but helpful

• G

  Gabrielle Hall
  1

  Awful bank worst customer service they constantly overdraw your account without updating your accurate balance they claim you get checks same day or next day and place 2 week holds on them mistrack your money awful just entirely I want nothing to do with them

• J

  Jim M
  5

  Team at this location has always been extremely friendly and helpful. They work fast and competently, always had a good experience.

  Response from the owner

  Hello Jim, thank you for a 5-star rating! We appreciate your feedback and value your business with Armed Forces Bank.

• A

  Ardarius Jackson
  1

  Over charges account for everything Customer service takes forever They never email you back Holds your check forever

• R

  Raymond Ablack
  1

  Shady bank with shady practices. If you're in the military use USAA or Navy Federal. You were warned.

• I

  Ivan Delint
  5

  Customer service is actually pretty good.