Arbor Financial Credit Union M, Otsego

Arbor Financial Credit Union Reviews

• J

  Jessi Jaymes
  1

  Stopped in to utilize their referral program but was told it wasn't available anymore. Also wasn't aware that this institution checks your credit score without asking before opening an account and it shows up immediately as a hard pull. Better communication from the staff would be much more appreciated from this facility. Staff should also work on treating their customers more like people instead of just a number.

  Response from the owner

  Hi Jessi, Thank you for sharing your experience with us. We have shared your comments and feedback with members of our management team. We would love to talk more with you on this topic. If you would like, please contact us at 269.375.6702. We look forward to hearing from you.

• M

  Michael Butzke
  1

  I think this branch in particular needs to take their account holders needs into consideration . Definitely offer financial advise before being rude to someone. I'd suggest they find some new managers to get them back on track !

  Response from the owner

  Hi, Michael! Thank you for sharing your experience with us. We have shared your comments with our Member Services Directors and one of our team members will be in contact with you to further discuss your experience. Thank you, and have a great day!

• K

  Kenny Strojny
  2

  I'm not sure if I'm a victims, I was told last week that other costumer's at this bank have been over charged by Peter Meijer family business on credit and debit cards. According to a Prosecuting attorney in Washington DC, There is a list of food criminals and are run by congressman and congresswoman. Be a ware where you shop. These food criminals also use barred lawyers to get away with cases.

• D

  David Wrench
  1

  Behind the times in website and mobile functionality. Also, terrible at communicating anything through messaging, phone or email. They really only reach out after a late fee is assessed. They’re are much better Credit Unions and Banks to use.

  Response from the owner

  Hi David. We apologize for any functionality issues you may be experiencing. As we grow, we are working on improving our website features. One of our contact center specialists will be reaching out to you today to further discuss your concerns. We appreciate your membership and look forward to speaking with you.

• b

  brandon bailey
  5

  Friendly atmosphere and helpful. I would love if they could do away with the monitors and bring back the face to face engagements. Update: they have moved and the building is amazing! Open flow concept and they brought back the face to face interaction!

  Response from the owner

  Thank you for the review Brandon. We have some exciting plans for the Plainwell branch coming...stay tuned!

• B

  Bobbi Mayes
  5

  ECCU has been very helpful and efficient with any banking business I've had from a car loan to everyday banking. I 100% recommend using their services!

  Response from the owner

  Bobbi, thank you so much for the kind words and for being a member!

• C

  Cami Kirsch
  1

  I have been with them when they were eccu about 15 years and the experience through them is horrible do not reccomend at all and definetly do not get a car loan through them worst advice for me to give my daughter i am currently switching credit unions and pulling my family with me !!!!!!! I didnt want to do even one star but it made me to be able to post review ...

  Response from the owner

  Cami, thank you for the feedback. It sounds like our Loan servicing manager has been in contact and working on resolving any issues.

• T

  Todd Petersen
  1

  Slowest, oldest most inconvenient credit union. No drive thru! Every other ECCU in the area look like a ski lodge. Complete waste of money. Spread it around and update other branches.

  Response from the owner

  Todd, great things are on the horizon for the Plainwell branch, stay tuned!

• J

  Josh Stoughton
  5

  Friendly and helpful, online banking and there's even an app to do all your banking desires! I'm a current member no complaints

  Response from the owner

  Thank you Josh for the review! We’re glad to have you as a member.

• m

  marsha martin
  5

  They treat you like family. Always remember what you discussed at the previous visit. I would recommend their services to everyone!!

  Response from the owner

  Thank you so much Marsha! We are so pleased you feel this way. We appreciate your membership.