APGFCU - Laurel Bush Branch Laurel Bush Rd, Bel Air

APGFCU - Laurel Bush Branch Reviews

• j

  jennifer peddicord
  5

  I've been banking with APG for several years now. I have never had an issue here. I initially signed up when I kept getting charged fee after fee at M&T Bank. The longest I've had to wait to be helped was probably 15 minutes. Which to me isn't bad at all! The world doesn't rotate around me! I would recommend this branch to friends and family. The staff is always super nice! Even if it's just a game face, it's professional.

• M

  My Mobile Mechanic
  5

  Just want to say APGFCU Laurel Bush is where I go for all my banking needs. 2 vehicles, and a boat loan, business accounts and soon to be a home loan. With everything going with covid these days they still manage to pull off the customer service aspect, which is hard these days and everyone has to adapt. I take alot of pride in that with my own business. Give the Abingdon branch a shot. They will win you over, give you great rates and take care of you. Thanks to Gary and his team and especialy the young lady that processed my loan. Went the extra mile to get it done. Thank You! John Helmer My Mobile Mechanic

  Response from the owner

  Hi John, thank you for sharing your experience with our Laurel Bush staff. We are happy to hear you received 5-star service!

• P

  Patrick Gessleman
  1

  This place has been nothing but a huge hassle and a complete waste of my time. Doing anything at this bank takes an hour. I first came interested in a car loan, so they made me open an account with $5 to apply. The car loan terms were mediocre and I did not end up going through with the loan. So now they have my $5 on randsom. So I came back in to close my account. I wasted an hour in line to be told because my account wasn't open for so many days I would be charged a fee to close it. I said fine I will forfeit the $5. Oh hell no, if there is no activity on the account they will start charging more fees and probably send it to debt collection in a year. I'm sitting at this horrible place again right now writing this review. Been here 20 minutes waiting in line. I just want my $5 back and nothing to do with this place every again.

• N

  Nate Welsh
  4

  Been banking here my whole life. Always been fairly happy with the service. However, they just changed their mobile banking app and it is HORRIBLE!!!

• R

  Remi
  1

  There's always a long wait. The tellers move with no sense of urgency.

• A

  Alyssa Levitt
  1

  Always messed up my stuff had to go in there 3 times a week to see what was going on, so unreliable

• S

  Spencer
  1

  save your self time and money and bank some where else

• D

  Dominique Mattson
  2

  I went into this location a few weeks ago with my husband, upon the instruction of the contact center staff to submit my Cross Account Deposit Form so that we can transfer funds between our individual account to our joint account. But it seems like it wasn’t processed. When he spoke to someone at the Edgewood location, he was told doing online transfers wasn’t a possibility. When I spoke to someone via email, I was told the same thing but I called the contact center just to make sure before we went through the process of closing our accounts. After explaining the situation and being put on hold (as the person I spoke to was confused why we were told this wasn’t a possibility) we were told about the form and went through the necessary steps. Almost a month later, no dice. I just want clarification which staff can’t seem to give me (they say no, they say yes, and when we were in the branch it seemed more of an unsure yes): if I have individual accounts and my husband also has individual accounts, but WE have a secondary joint checking account, CAN WE make transfers to that account? I should be able to see the balance and make transfers to any account I am a signed account holder of, whether primary or secondary. Is this something that you’re institution doesn’t/isn’t able to do? It defeats the purpose of convenience if I have to go into a branch every single time I want to be a transfer.

  Response from the owner

  We understand a member of our management team reached out to discuss your concerns and work toward a resolution. If you have any further questions, feel free to email us directly at [email protected]. Do not include account numbers, Social Security number, or any other personal financial information in the email.