Ameris Bank Mortgage Office Central Park Blvd, Fredericksburg

Ameris Bank Mortgage Office Reviews

• K

  Karen N
  5

  The Ameris Bank team in Fredericksburg, VA worked proactively to assist us with closing on our new home. We appreciate all the communication we received during every step of the closing process.

  Response from the owner

  Karen, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Ameris Bank. Please let us know if there is anything else we can do for you; we are more than happy to help!

• A

  Adam Blosser
  1

  Agreed to mortgage refinance with Fidelity. Found out on the day of closing that Fidelity was becoming Ameris. Now, a few months later and I still haven't received anything other than temporary payment coupons because my account is "pending." Can only pay through snail mail. Just found out today that my account has been sold to another bank. Person on the phone couldn't tell me who yet. Terrible customer service. Loan officer was great. Everything else about working with Ameris has been a nightmare.

  Response from the owner

  Thank you for leaving feedback. We will share this learning with leadership.

• J

  Jessica Moir
  1

  Let me start off by saying that I’m a realtor and work with lenders ALL of the time. On a personal transaction, our awesome builder requested we prequal through Philip King at Ameris in addition to our normal lender. Communication with Phillip was terrible, letters we requested weren’t provided to us, and we were both incredibly disappointed and frustrated with his customer service. It was clear that he expected our business through what felt like an “old boys club” (especially when I called, as a female) and had no intention of earning it. I truly feel bad for anyone who is not as savvy in mortgage terminology and doesn’t know what numbers to question or when to push for better answers. Overall, can’t recommend one bit!

  Response from the owner

  Hi Jessica, we regret your most recent visit with us was not up to the standards we strive for. We would like to have a better understanding about your experience. Please reach out to us at (540) 785-3320 at your earliest convenience and we will do our best to resolve this with you.

• S

  Scott Schwartz
  1

  Opened account, funded it with 100k transfer, then they closed the account (without warning or explanation). I have to snail mail them bank accounts to prove ownership of money. I assume I'll eventually get my money back.