American Heritage Credit Union Ridge Ave, Philadelphia

American Heritage Credit Union Reviews

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  Andrea Gonzalez
  1

  They don't value long term customers who have been with them for YEARS (8+). They wouldn't pardon fee's from an accidental stale dated check incident which turns out to be $25 per check (In my case worth more than the value of my check). Their website is terrible. The mobile check deposit didn't work ever until very recently. Phone tellers are rude as ever and since the pandemic began their customer service has declined at an increasingly faster rate. This bank used to be good now its just trying to get as much money out of its loyal customers as possible. It's a shame that they would rather lose a loyal customer of 8+ years rather than being forgiving of a first time (ACCIDENTAL) offense.

  Response from the owner

  Hi, we apologize that we are not meeting your expectations. A member of our Management team would like to talk to you about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you. -H

• S

  Shannon Marie
  1

  Been using them for three years and just has been the most frustrating experience. Some of the employees are very nice where others are extremely rude. Their website has never worked for me and the only way I am able to pay is when they call me looking for payment. If you try calling them to make a payment over the phone before or at the due date, they will deny it and not take it because they "only accept payments over the phone when it's 14 days late" - Again website is awful and making payments through it is very difficult. Overall, I highly recommend you finance anywhere but AHCU.

  Response from the owner

  Hi, We apologize that we are not meeting your expectations. A member of our Management team would like to talk to your about your experience and see how we can make this right. Could you email us at [email protected] with your contact information? We will forward that over and someone will reach out to you.

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  Cindy Alvarez
  5

  I went AHC to acquire a auto loan and my experience was amazing. Aleya Tucker assisted me, she was very pleasant, full of information and I feel like I've I've know her all my life. She went the extra mile to find out information about the loan and later that day I was back in her office signing the paperwork. I hope she is recognized for her exceptional work.

  Response from the owner

  Hi Cindy, thank you so much for your feedback! We're honored that you trust American Heritage as your financial partner. We'll be sure to share this with our team at the Roxborough branch. We look forward to serving you in the future! -A

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  John Stein
  5

  I've been using American heritage federal credit Union since 2013. Whenever I go into the roxborough branch at the shoprite no matter who is working they always go above and beyond. This week I had to go up to have some changes made to my car title after my wife passed away. Both people working offered their condolences. Aliya Tucker also assisted me with loan questions.

  Response from the owner

  Hi John, thank you so much for your feedback! We're honored that you trust American Heritage as your financial partner. We'll be sure to share this with our team at the Roxborough branch. We look forward to serving you in the future! -A

• A

  Andrew Dunheimer
  3

  The teller desk at this location is closed, according to the grocery store staff it has been for quite a while. Two ATMs seem to be working, but there are no member services outside of that.

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  Tim Jacobs
  5

  American Heritage has always treated me very well, and yesterday was more of the same. Great staff like Ms. Tucker makes it a pleasure to be a member.

  Response from the owner

  Hi Tim, thank you so much for your feedback! We're honored that you trust American Heritage as your financial partner. We'll be sure to share this with our team at the Roxborough branch. We look forward to serving you in the future! -A

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  Charles Hairston
  5

  The loan processor was amazing she help me and was very diligent and professional and knowledgeable I enjoyed my experience with American Heritage

  Response from the owner

  Hi Charles, thank you so much for your feedback! We're honored that you trust American Heritage as your financial partner. We'll be sure to share this with our team at the Roxborough branch. We look forward to serving you in the future! -A

• A

  Antonio Clavijo
  1

  In order to open a savings account, they need to do a hard inquiry in your credit. I work for the banking industry and we only do a soft pull. Very disappointed because I wanted to establish a local account with a credit union.

  Response from the owner

  Hi Antonio, we appreciate your feedback. Because member safety is our top priority, we use these methods to prevent fraud and ensure that the person opening the account is who they say they are. We're sorry that this has discouraged you from joining a local credit union and hope you are eventually able to do so. If you have any further questions, please give us a call at 215.969.0777. We'll be happy to explain things further.

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  Abdul Atheem Muhammad
  5

  I HAVE A ACCOUNT WITH THEM, AND I HAVE TO SAY THAT, I FEEL SO GOOD ABOUT DEALING WITH THIS CREDIT UNION. I'M A ACCOUNT HOLDER FOR EVER😁!!!

  Response from the owner

  Abdul, we're happy to hear that! We appreciate your continued membership and can't wait to serve you again.

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  Caryle Hawkins
  5

  Very very helpful. I was able to get what I needed with a minimum of trouble.