American First Credit Union Lincoln Ave Ste B, Buena Park

American First Credit Union Reviews

• R

  Rafael Gomez
  1

  Been a member here for over 14 yrs. It keeps getting worse and worse. Tried to close a CD today, 1month ahead of schedule, so I knew there would be a penalty. It was a 36 month CD so I figured with 1 month left it would be a small penalty. Boy was I wrong. 18 months of interest was my penalty! Are you kidding me!? The teller says sorry we restructured the penalties so they're steeper now. When was I notified?? With 1 month left, that sounded ridiculous so I asked the manager if he could do something and he simply says no. The service has really gone down. I wish I could say this is the first time with problems but it's not. Just added to the list and this was the tipping point for me.

• L

  Laura Johnston
  1

  My husband Robert Johnston and our youngest daughter Megan went to set account with them to receive their Social Security benefits and they were rejected so if you want a credit union to accept your Social Security benefits don't go here. If I could give your establishment none I would.

• M

  Matt Soto
  5

  I wanted to break away from the client services offered by the large national banks. I live in the Palm Desert area, Riverside County and even though American First Credit Union (AFCU) did not have a physical presence I went online and started working through the new customer process with Melissa Leon, I was overwhelmed with her approach. I am now a new member with American First Credit Union, I want to share my experience with Melissa who was very professional, knowledgeable, positive, helpful, made it easy, getting me set up. Always very polite and I could see her smile on every call. Melissa offered me not to hesitate to use her as my point of contact moving forward, and I certainly will. Let me state that in my 40+ years in the Real Estate and Mortgage Banking industry I commend Melissa Leon, Member Service Consultant 1, in your Buena Park branch. Matt Soto Sr.

  Response from the owner

  Hi Matt, welcome to American First! Thank you for choosing us for your financial services and benefits. We are so glad that your account opening experience was nothing short of exceptional. We'll be sure to share your feedback with Melissa and the team, and we look forward to serving you in your financial future.

• P

  Petrosxm Petros
  5

  ** Amazing banking experience ** I have experience with most major banks, i have never experience one like this before. extremely exceptional service and knowledgeable provided by Melissa. Great Job and thank you Melissa !!

  Response from the owner

  Hi Petroxsm Petros, thank you for sharing your exceptional service experience with Melissa! We are so grateful to have her on our team to better assist our members with their banking experience. We'll be sure to share this with Melissa and the Buena Park branch. Hope you have a wonderful day!

• c

  cormonde22
  1

  Horrible customer service. Every time I call, it so happens that 90% of the time they are always under maintenance and can’t help me. I can go on, I’ll tell you one thing, they don’t help you much. Traded in a vehicle at the dealership and title has been transferred. They told me I’m still responsible for the payment coming up if they don’t pay off in time 🤷🏻‍♂️

  Response from the owner

  Hi there, our contact center is currently open and available to help you. If you could give us a call at 800-290-1112 and ask for Will or Gale (member service managers), we'll be happy to assist you with any maintenance or vehicle information. Or, feel free to email your contact information to [email protected] so we can reach out to you directly. Thank you for reaching out to us, have a great day!

• M

  Michael Toomalatai
  1

  Customer for service takes forever to get a simple task done. Have to fax or mail to change address. Wait times are about half an hr to an hr. Not a customer friendly credit union.

• C

  Christian H
  3

  They have great customer service, but their mobile application and the AMT seems outdated if we compared with other banks.

  Response from the owner

  Hi Christian H, thank you for the feedback. Access to your money is important to us, so we've partnered with 30,000 ATMs and 5,000+ shared branches across the US for more convenience. Visit amerfirst.org/co-op-locations to find more. You also have access through online and mobile banking, with several digital payment options at your fingertips. If you wish to learn more, feel free to call us at 800.290.1112.

• E

  Elizabeth Bartels
  5

  I find the staff friendly and knowledgeable. My mother and I have been with American First since the 90's, a first class institution.

• J

  Jojo Jojo
  5

  Very Nice costumer service so far and good thing is Low interest on car loan.

• A

  Alberta De Leon
  5

  I have NO problems doing business with this bank. The ATM is not a problem.

  Response from the owner

  Thank you Alberta! We're happy to serve you!