Altura Credit Union S Highland Springs Ave, Banning

Altura Credit Union Reviews

• L

  Li
  1

  They are inside Albertsons not next to Marshalls. I did let them know their location is wrong but it look like they do not care about it. Also, they charge $3.00 per transaction at the ATM for not having an account with them even if it is another Credit Union account you have.

  Response from the owner

  Hello, Ligia. Our Sun Lakes location is listed as inside of Albertson’s on our website and our address on Google takes you right to Albertson’s as long as Suite #7 is specified. We are not sure where you got the information about Marshall’s, aside from Marshall’s being in the same shopping center. If you could provide us any additional information to help us avoid this confusion in the future, please let us know. Additionally, we do not participate in shared branching at this time, but our ATM’s are co-op, so there should be no surcharge as long as your financial institution participates in co-op. The back of your debit card will have a co-op logo if your financial institution offers it. If you ran a cash advance at one of our branches, then the fee would be charged from your own financial institution, not from us. Hopefully this clears up any confusion about the transaction that occurred at this location. Thank you for your feedback.

• A

  Ale Silva
  1

  My experience today in there was not the best. I had to witness a young lady get spoken to in a rude manner by the manager. He could of been having a bad day which I try to understand because we are all human. But the attitude toward her was just too much. She kept her cool, something that would of been hard for me to do given the situation. As I was deciding to whether get involved or not, it seemed like she left to get her husband from their car. It still didn’t sit right with me though so i’m most likely moving my accounts to a different credit union.

  Response from the owner

  Hello, Ale. Thank you for bringing this to our attention. I have reached out to leadership at this branch to address this matter. The incident in question involved a discussion in regards to following our policies, but rest assured that after you left, the issue was resolved and we were able to assist the Member. We are very sorry that you saw what you felt to be unsatisfactory customer service. We will be sure to work on this moving forward so that our Members are able to come into a helpful and welcoming environment. We value your feedback and thank you for your membership.

• T

  TheMrBillalso
  1

  They only had one teller working. She was doing the best she could with a long line. It isn't the only customer service problem they have but that's another story.

  Response from the owner

  We're sorry to hear about those wait times. We appreciate your feedback and will look into fixing this problem as soon as possible. Thank you for your membership and for making us aware of this problem.

• C

  Candace Whaley
  1

  Sadly I had one of worst experiences that I have ever encountered while dealing with this bank. I have never experienced customer service where it was acceptable to be rude and lazy while a customer is seeking assistance. The bank as a whole refuses to acknowledge the poor customer service of their employees. I thought I would get better assistance when contacting the bank for help. I later learned from the BBB that Im not the 1st to have a complaint regarding their customer service.

• D

  Dee R
  5

  When I go in to this branch, I'm greeted by Robert. He takes the time to make me feel like a person and not just a number. He is quick, knowledgeable, and courteous.

• S

  Shelly Conn
  5

  I love having Altura credit union here locally. I have been a member at least 40 years. I have been requesting them to come to our area for years. I love that they are finally here.

• D

  Dolores Cassadas
  5

  Finally altura credit union is here employees are awesome. And respectful. Blessing to you all