Alpine Bank Horizon Dr, Grand Junction

Alpine Bank Reviews

• P

  PurpleCon
  1

  Their new online banking is horrible, either is down or all the dashboard pages won't load, online customer service is none existent, it usually takes a week to get any answers. Sunday afternoon and it won't log me in to my accounts. I get this error "Confirmation took longer than expected. Please try again." My internet is fine...

• J

  Jonathan Smith
  1

  This branch repeatedly violates their own agreements set in place regarding checking accounts, specifically that accounts can be at a zero balance. I used the accounts to deposit cash into and to transfer to my primary expense account in San Diego (prior military). I have received multiple calls regarding my accounts. On one occasion, an employee flat out lied to me and said that it was mandatory I carry a balance. I asked her to send me the documentation she said she had. She never did (because it doesn't exist). I just got a call today stating that they are closing my accounts... To experience such a lack care and service is disgusting (especially in these times). This bank apparently has too much money and doesn't need or value customers. Avoid at all costs and bank with a business that values you. Alpine Bank, you just lost a customer for life.

  Response from the owner

  Jonathan, we’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please reach out to us at [email protected], to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.

• J

  Jessica Schoonover
  1

  They get an F for customer service. Don't expect to use their restrooms because the employees don't want to share the restrooms as if segregated bathrooms were still a thing. It's quite unfortunate, but I suppose at least the employee did it with a smile. I personally wouldn't ever switch to this bank. I guess it's better me than my child needing to use the bathroom. Although, I'm 100% sure they would deny a child as well.

  Response from the owner

  Hey Jessica :) Keeping our customers and other patrons safe is Alpine Bank's top priority. Due to COVID-19, we have temporally closed our public restroom. We're sorry for the inconvenience.

• K

  Kristin Brethauer
  5

  I recommend Alpine Bank. My experience with the staff has always been great. They offer many great services and a very professional and personal services.

• C

  Colbe Hallywaad
  5

  The place was definitely clean and staff helped me well.

  Response from the owner

  Colbe, thank you for your kind words.

• C

  Chanel Pacheco
  5

  Love this branch and this bank!