alpena alcona area credit union S Bagley St, Alpena

alpena alcona area credit union Reviews

• D

  D Thomas
  5

  I have used this Credit Union as my main financial institution for the last 6 years and have never had a negative experience. The staff have always been super helpful and engaged. I recently had to refinance a loan from a national bank. AAACU did everything in a timely manner to take care of this for me. They also advised me they may be able to beat the interest rate of an auto loan I had. Upon checking, they brought down the interest rate a full percent making my payments more manageable. I now live out of state but because of the online banking features, I continue to have AAACU as my main financial institution, and will continue to do so. They are professional, courteous, and always willing to help their members.

  Response from the owner

  Thank you D for the great review! We're so happy we were able to help save you money and thank you for choosing us as your financial institution, we appreciate your membership.

• A

  April Watson
  5

  Today the most frightening thing happened. I found out that I had fraudulent charges on my debit card. Naturally, I freaked out, called AAACU, and was transferred to card services. Rose was outstanding! Like I said, I was really riled up and she helped me clear things up and ordered a new card for me. She was calm, friendly, patient, understanding and kind. I couldn’t have asked for anything more. Thank you Rose, you are appreciated!

  Response from the owner

  Thank you April for the great review, Rose from our Plastic Card Department is truly amazing. We're so lucky to have her as part of our team and even happier to hear that she was able to resolve your issues quickly. Thank you April for the review and look forward to continuing to serve you.

• S

  Stacey Stewart
  5

  I can't say enough good things about the CU. They go out of their way to help. I have been a member since the beginning (early 1990's?) and the CU has grown so much. Cheryl at the Lincoln branch has gone out if her way to help with so many loans & products for us in the last couple of years. She is the best!! Keep up the great work, AAACU!

  Response from the owner

  Thank you Stacey for the glowing review. We certainly appreciate you and look forward to serving you for many more years!

• J

  Jess Smith
  5

  Alpena Alcona Area Credit Union is truly a family oriented credit union in my eyes. This credit union has taken care of all of our family’s financial needs throughout the last 20+ years. Anything we’ve requested, such as opening up a new account, informing my children at little ages about dollar dog and saving, anything from mortgage, to car loans, to investing, to college loans, you name it. The staff at the Lincoln branch where we’ve done almost all our banking, treats us like family and has never let us down with any services we have needed or inquired about!!

  Response from the owner

  Thank you for the glowing review Jess! We are so happy we have been able to be their for you and your family providing you with products and services to meet your financial needs. Thank you for choose AAACU.

• J

  Jessica Pilarski
  5

  I appreciate all of the precautions that AAACU has taken during the pandemic. They truly care about the health and well being of their members and employees. Thank you for offering a wide variety of options to meet members’ financial needs while doing your part to keep everyone safe.

  Response from the owner

  Thank you Jessica, we take the health and safety of our members and our team members seriously. We are proud to offer products and services to meet the growing needs during this pandemic and appreciate to serve our community and its members. Thank you for the great review, we appreciate it!

• G

  Griffin James
  5

  Been a member of AAACU for a decade now and have always been treated with the upmost respect. I truly admire the high level of customer service from branch members and sense of urgency when i needed assistance. I will be a lifelong member😊 Thank you AAACU for running an establishment the way it should be ran by putting your members first.

  Response from the owner

  Thank you Griffin, we appreciate your membership and the glowing review you left us. We take pride in putting our members first. Thank you

• S

  Shelly Gibbons
  5

  I have lived in Alpena all of my life. I have been a member of Alpena Alcona Area Credit Union for the past few years. Their customer service is excellent. I have worked with the credit union with my past career as a Realtor and have always had great experiences both professionally and personally including personal loans and plan to finance my next vehicle with AAACU. I highly recommend Alpena Alcona Area Credit Union.

  Response from the owner

  Thank you Shelly! We are honored to have been there for your professionally and personal and look forward to always being your trusted financial partner.

• M

  Matt Muszynski
  5

  Our family loves everything about AAACU!!! Online credit unioning, amazing mortgage rates and a high caliber staff make this an easy choice for us and it should be for you too.

  Response from the owner

  Thank you Matt, we appreciate the glowing review and work hard everyday to ensure everyone has a positive experience with us!

• I

  Isabelle Sullenger
  5

  I’ve really enjoyed working with AAACU the past few years. There online banking is very user friendly. Thestaff is always willing to help highly recommend them.

  Response from the owner

  Thank you Isabelle for the great review, we look forward to helping you with all your financial needs for years to come.

• D

  Debbie Gapske
  5

  Great staff and they are so kind and considerate. I highly recommend this place.