AllSouth Federal Credit Union Wilson Rd, Newberry

AllSouth Federal Credit Union Reviews

• D

  Deborah Hartness
  1

  I have been a member since the 1970's when it was Fort Jackson credit union. Within the last year it appears that it wants absolutely no human contact. I am totally blocked out of my accounts on-line, mobile and telephone. I keep getting a recording and NO WAY to speak to a person in technical support. This is the 3rd time I've had issues with customer service, and as soon as I can get to my account it WILL be the last. Don't deal with this company.

  Response from the owner

  Hi Deborah, we apologize for your experience. If you're having trouble with the verification process when calling, please select option 2 and then option 5 to speak with a representative. You can also email us at [email protected] and a representative would be happy to assist you with accessing your accounts. We apologize and hope that you continue your membership with us.

• A

  Alex Fuller
  1

  The girl at the window was extremely rude. We had a cashiers check from another bank to try and deposit. She said it would be a 7 day hold. Large amount. Said she could call and verify and deposit now. She called, we watched her talk to someone, then she said that they didn’t answer. Over the speaker she blurted out that she’s not cashing a $24,000 check. We didn’t ask for it to be cashed. We asked for it to be deposited and I do not appreciate her blurting out my financial information in front of everyone there. Extremely rude and unprofessional. Manager sat back and watched. We literally followed their directions to a T. Headed to another local bank who is opening an account and depositing the check today. Will remove my direct deposit info and close out my account at allsouth. Not the first incident but will be the last. I’m not paying someone to be rude when they’re holding all of my money.

  Response from the owner

  Alex, we apologize for your experience. We strive to provide a good customer service and sorry to hear that you did not get that during your recent visit. Could we have one of our manager's reach out? If so, please email us your best contact information to [email protected].

• N

  Natasha Burton
  3

  I’ve never really had any problems with AllSouth, but today I was very unsatisfied. I was informed that no more information could be given out over the phone. I work from 6:30a-7:00p and I can’t make it to the bank to ask a question that could possibly be answered over the phone. It should be an option weather or not to discuss my money over the phone.

  Response from the owner

  Natasha, we apologize for your recent experience. You can receive information over the phone. With Telephone Banking you can check balances and deposits, make payments and more. You can also check all of this 24/7 using Online and Mobile Banking. We are, however, no longer supplying balance or deposit information through the Call Center.

• T

  Terrence Martin
  5

  I love my bank very professional and caring staff.

  Response from the owner

  Terrence, thanks for your very thoughtful review! We love our members as well and are always happy to help!

• P

  Paul Howell
  1

  Worst experience ever with a bank. So unprofessional at the branches and phone service

  Response from the owner

  Hello Paul. We apologize for your experience. If you would like for a representative to give you a call, please email us your best contact number at [email protected].

• D

  Debra Holcombe
  5

  Everyone is very nice and helpful.