Allegacy Federal Credit Union Hospital St, Mocksville

Allegacy Federal Credit Union Reviews

• k

  kamRT
  2

  Started out great but the relationship is going down fast. Impolite staff, the notary proceeded to hold me up to read my entire document, all he should of been concerned with was the signature and my identity verification. I am making the move and taking my 5 figure balance with me. The lines at one drive through and how slow each transaction taking 20 minutes.

  Response from the owner

  Thank you for your feedback. We would like to have a manager look into your situation further. If that would be acceptable to you, please email us at [email protected].

• S

  Stephanie Speer
  1

  It’s very difficult to do banking business if you are only open to the public 1-4 daily. I’m very dissatisfied with the service and not having access to a person. I realize times are changing and online banking is the way of the future but for those of us that need operation hours to actually speak to a person I’m very disappointed in Allegacy. Changing Banks ASAP.

  Response from the owner

  Thank you for your feedback, Stephanie. Doing the right thing for our members is at the core of what we do, and we regret your experience did not reflect our values. I have forwarded your concerns to our management team to review our service and processes. If you would like to have someone contact you, please email [email protected] with a good time to reach you. Thank you again for bringing it to our attention.

• d

  devin wooling
  5

  Excellent service! Best customer service experience I have ever had. Michael Williams went above and beyond to assist me. I would recommend Allegacy in Mocksville to everyone!

  Response from the owner

  Hello and thank you! We ❤️hearing from our members and appreciate your business. Thanks for sharing your experience with Michael and our Mocksville location! Please let us know if there is anything else we can do for you. Thank you for choosing Allegacy.

• G

  Grant Lakey
  1

  I've been banking here since they were the Ingesoll-Rand credit union, they've always been nice and did their jobs well, everyone knows ya on a first name basis kinda place.... But, I would just like to say, this new bunch they have out at the Mocksville location are an absolute nightmare to deal with.... I am very disappointed in the TERRIBLE CUSTOMER SERVICE I received there today..... of course they're not all terrible, just the fruitcake in the drive thru who blamed his actions on the branch manager which shouldn't have had any issues with my transaction. I have made countless similar transactions in the past with 0 issues, but instead, the inconvenience cost me at least a couple hours dealing with what SHOULD HAVE BEEN a 5 minute Transaction....

• E

  Emily Parker
  3

  Teller refused to order a checkbook for me and gave me an attitude- told me to "go to Walmart", then lied and said he ordered me one. Still haven't received anything- had to go through corporate, and it was cheaper than the teller had told me. It was a waste of my time to even try to give this location some business.

• S

  Sky Wood
  1

  Spoke with Leslie. Who was very impatient and rude. She was very short with us the entire time on the phone, and made no effort to explain the things we didn’t understand.

  Response from the owner

  Thank you for your feedback. Member experience is very important to us and we apologize that your experience did not meet your expectations. Your concerns have been forwarded to our management staff. Would you please email the best contact number for you so our manager can call you directly? Email us at [email protected]

• r

  random player
  2

  The teller was nice.. But put my deposit into someone else's account!

  Response from the owner

  Heather, we apologize for the experience. We would love to hear more about the issue and ensure all has been taken care of. If you'd like to chat with a member service representative, please provide the best contact information via this email - [email protected] - and we'll have someone call you. Thank you for the feedback!

• P

  Patty Smith
  5

  It's the finest CU I've used in my many years,very knowledgeable cashiers, managers and loan professionals.

• J

  Josh Warren
  1

  Went out of my way and they wouldn't help

  Response from the owner

  Josh, thank you for providing feedback on your experience. A positive member experience is a top priority for us and I apologize that you did not receive the service you expected. I have forwarded your comments to our management team and we would like to have a manager look into your situation further. If that would be acceptable to you, please email us at [email protected].

• J

  James nelson
  1

  Incompetent tellers, systems unable to process deposits, waste of time.

  Response from the owner

  We appreciate your feedback as this is not the experience we wish for our members. I will share your comments with our Operations team so that they can look into it further. Thank you for the opportunity to serve you.