Align Credit Union Hale St, Lowell

Align Credit Union Reviews

• l

  lynn kelly
  5

  If you want a genuine person to deal with, make sure to see Soleil (I’m sure I’m spelling her name wrong) . She will treat you with class and respect with a smile the moment you walk in. She will go places in life. Align is fortunate to have her as an employee

• T

  Todd
  1

  Very poor customer service, I have been a customer since 1990. Over the years Align credit has endured many changes, names, policies and service changes and I stayed. But I have to say in recent years I have experienced very poor customer service and poor follow up on Multiple occasions. I've also had issues in the past with, online Banking, Credit cards not functioning correctly, holding Payments. The credit union is owned and supported by its members and I believe they have forgotten that. I'm sad to say You should not allow them to manage your funds or credit needs as you will be repeatedly disappointed. I've already moved else where with another credit union so I understand and see the difference in quality and customer service. If your having or had problems at Align Credit union your not alone.

  Response from the owner

  Hello, Our priority at Align is to provide our Members with beneficial products & services, as well as superior Member Service. We thank you for your loyalty since 1990 and apologize for any frustrations you may have. We are always willing to discuss this further; please contact our Senior Vice President of Operations, Sandy Lamplough, at 800-942-9575. Thank you, The Align Team

• p

  pitdogfamily
  5

  My bank for over 10 years. Love it

• J

  Jacqueline Cano
  1

  Ridiculous charges for insufficient funds and even after explaining why it doesn't matter they don't refund. They love to take your money!! Horrible customer service. Definitely moving to an honest bank!

• C

  Christopher Campbell
  1

  Feels like a failing credit union. Only has a drive through atm, which seems to be down often. Recently closed a popular branch. I would avoid like a dumpster fire that's burning diapers.

  Response from the owner

  Christopher, we apologize if the closing of our branch at the Cross Point Towers has inconvenienced you in any way. For Members in the Greater Lowell area, we still have a branch located at 87 Hale St (1.6 miles away from Cross Point Towers). Also 4 out of our 5 branch locations have Drive Thru access, which opens 1 hour earlier than our normal hours (Drive Thru access available in Lowell, Haverhill, Danvers, and Amesbury). If none of those options are convenient for you, we also offer a robust suite of eServices including Online Banking, Mobile Banking, Telephone Banking, Mobile Remote Deposit, Bill Pay, Pay People, and more. https://www.aligncu.com/personal/eservices.php If you have any further questions, please contact our Member Care Center at (800) 942-9575.

• A

  Alex V
  1

  I had a terrible experience with the commercial loan department. They were unresponsive and senior loan management made promises they were not willing to honor. I will never do business with this bank.

• T

  Ti Smith
  2

  Good bank, loan department is a bit shady at best. They have been investigated by the state AG's office before for bad practices and such.

• B

  Benjamin Levy
  5

  Great service (and good rates). They treat you like a human being, not a number.

• S

  Sophonn Vann
  1

  Bad customer service my father he doesn’t speak English looking for someone who can help him with the Khmer language the lady who work there is so rude and talk bad about customer behind his back no professional we don’t want go back to that bank anymore