Alaska USA Federal Credit Union Sterling Hwy, Soldotna

Alaska USA Federal Credit Union Reviews

• D

  Dustin Padrta
  1

  They never have any help and the line is always out the door. It’s always a hassle to use the drive through because of their cash limit restrictions. Very disappointing service.

  Response from the owner

  Hi Dustin, we're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please contact our Member Service Center at 800-525-9094 or [email protected]? This way you can speak with one of our team members directly.

• T

  Trevor Kennedy
  5

  The Soldotna branch is always quick. Out of all the times I have came inside to do a quick transaction there has never been any one ahead of me except a few times. There are 2 to 3 tellers at a time where most banks have 3 to 5 so their efficiency is very good if you're making quick transactions. Added bonus they have a change machine, the only one in Soldotna that's why i added a star. ;)

• H

  Heather Wallace
  3

  There are a lot of GREAT people here! Sadly, there have also been more than one inexperienced person at the drive through who did not know what they were and were not allowed to do without making us go inside. One of them was really rude, complete with rolling her eyes at me and saying that in order for my daughter to get money from her child's account (which also had my name on it and for which I had my driver's license), I would have to bring her birth certificate and another form of identification for her. After I left the drive through I called the branch and told them abut that experience. They apologized and assured me that she would be educated. The next time we went to the bank, this woman was still working the drive through. I understand people aren't going to know everything in a new position- that's why I requested both the ladies who did not have experience, ask someone. They refused. Hence, I'm keeping my bank account elsewhere despite the higher interest rates and the kids are planning to move their's as well.

  Response from the owner

  Heather, we're sorry to hear about your negative experience, especially since one of our core values is service. Thank you for taking the time to review us and provide feedback. We hope you give us another chance!