Alaska USA Federal Credit Union W Rupee Cir, Wasilla

Alaska USA Federal Credit Union Reviews

• C

  Cindy Jackson
  4

  Great customer service. The teller went out of his way to be helpful. Tellers are very thoughtful and mindful of their customers. While I was waiting a teller noticed an older gentleman sitting and she went over to him to make sure he wasn't being skipped.

  Response from the owner

  Hi Cindy, that is awesome to hear! We’ll make sure that your comment reaches the West Parks branch!

• M

  Mark Plumb
  1

  After 21 years of membership and loyalty the service and support has just continued to decline. No longer a member with a name to the face and a relationship banker just an account number. Recently treated like scum for wanting to refi my home with them (they’ve had my mortgage since the beginning). Couldn’t even get close to other banks and offers on a car loan. They Charge fees for everything from counting change to putting dollars in the bank. Yes they charge you to put cash in and take cash out. This institution is not what it once was. Shop around and pick a better bank for you. I am.

  Response from the owner

  Hi Mark, we're sorry to hear that. We'd like to review your situation and see if there is anything more we can do to help. Please send an email to [email protected] with a good contact number so we can have someone from our team reach out.

• B

  Brummer CP
  1

  I've had a 4000 dollar credit card with Alaska USA for over 7 years. I'm trying to build my credit and asked for a loan to put into my savings and pay back itself. (credit score 700) they offered me 500 dollars. personally that seems like a gigantic slap to the face insult. I made an account with navy federal who immediately gave me a credit card for 8 grand and approved me for a personal loan for the requested amount of 4 grand. I'm not building credit with a reliable federal credit union. Just because you live in Alaska, does NOT mean you need a local bank account. You'd think 12 years with a bank would mean something.

  Response from the owner

  Brummer We're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Can you please send us an email to [email protected] with a good contact number? This way you can speak with one of our team members directly.

• P

  Patrick's Path
  1

  Unfriendly and not helpful! Also the mortgage department is very arrogant when I tried to refi my house. Just called in and the lady got frustrated with me so she put me on hold for and extended period of time so I would hang up. Definitely not Alaska friendly like most Alaskans.

  Response from the owner

  Oh no! We're sorry to hear about your negative experience with us. Thanks for taking the time to share this feedback—we'll forward your comments to upper management for review. If you still need assistance, can you please send a good phone number to [email protected] so we can call you directly?

• T

  Tasha Burr
  2

  SLOWEST drive through service ever! Took literally 5 minutes to even get a greeting, another 7 to wait for the car next to me and all I needed was a withdrawal from my account! One agent to serve 5 cars.....

  Response from the owner

  Thanks for sharing this feedback with us, Tasha. We're sorry to hear about your negative experience with the drive through and we apologize for the inconvenience. We'll forward your comments to upper management for review.

• K

  Kymberly Coffey
  5

  Thanks for helping me grow in so many ways.... Best banking experience ever... 17 year's ago I opened up my account 💕😘 thanks 🙏 friends

  Response from the owner

  Hi Kymberly, that's amazing, your membership means the world to us! Looking forward to many more years together.

• L

  Lance Hathaway
  1

  7 hours to close on a loan at this location. Normally takes me 2 hours at the most. Edit: 8 hours in, didn't close, but had to leave because the branch closed. Absolutely ridiculous.

  Response from the owner

  Hi Lance, thank you for the feedback. We certainly understand your frustration and sincerely apologize for the inconvenience. Can you please send your contact information to [email protected] so we discuss your experience and avoid delays in the future?

• t

  trish swain
  1

  Stay away from this bank if you have a dispute they wont help you they will make you pay for the others who RIP you off! Terrible bank no stars for me!

  Response from the owner

  Oh no! We're sorry to hear about your negative experience with us, Trish. We'd like to review your situation and see if there is anything more we can do to help. Can you please send a good phone number to [email protected] so we can have one of our team members reach out? Thanks!

• J

  John Schiermbock
  5

  Always friendly and willing to go the extra for there members.

  Response from the owner

  Hi John, we're so happy to hear that! The West Parks Highway branch will appreciate it too when we tell them!

• J

  Juanita “ItsMeNita” Pplty
  5

  Nice and not crowded, off Highway by Cat dealerships

  Response from the owner

  We're happy to hear that we met your expectations, Juanita! If you ever need anything or have any questions, please feel free to reach out to the 24/7 Member Service Center at 800-525-9094 or [email protected]. Thanks!