Alaska USA Federal Credit Union Old Glenn Hwy, Eagle River

Alaska USA Federal Credit Union Reviews

• B

  Barbara Eaton
  5

  Stacie Ihrig and her team at Alaska USA Federal Credit Union in Eagle River are phenomenal!! I am always greeted with efficient, friendly professionalism. Even when it's super busy in the branch, Stacie makes time to carefully handle our sometimes difficult transactions. Great job ER team!! You are making a difference!

  Response from the owner

  Hi Barbara, that is awesome to hear! We’ll make sure that your comment reaches the Eagle River branch!

• D

  Daktylon
  1

  They can take up to weeks to update your withdrawal information. And then they charge overdraft fees for things that happened weeks ago but would never have been purchased had they actually been up to date on their finances. Definitely do not recommend this pathetic credit union.

  Response from the owner

  Hi Daktylon, we're sorry to hear about your negative experience with us. We'd like to take this as an opportunity to learn where we can improve as a company. Would you be willing to fill out a Feedback form? This way you can speak with one of our team members directly. The form is located https://www.alaskausa.org/service/contact.asp#ProvideFeedback.

• R

  Randy Beuter
  1

  They put a huge amount of MY money in the wrong account !!! I have the paper work and they still have not returned my money. Talked with APD they said to talk to the FBI and FCC !! THIS BANK IS AWFUL

  Response from the owner

  Hi Randy, we are so sorry to hear about your experience and are reviewing the situation. We will be in touch with you soon.

• D

  David Chapa Jr.
  1

  Tried to open a business account with these clowns. They kept telling me I needed to file an initial report with the state before I could open a business account. Their know-nothing bankers apparently can’t tell the difference between an LLC and sole proprietorship (one has to file, the other doesn’t). Wasted an hour of my time for stupidity.

  Response from the owner

  Hi David, thank you for your review. We are sorry to hear about your experience and would appreciate the opportunity to discuss the situation and help you establish a business account. If you would be willing to chat, please send an email to [email protected] or give us a call at 1-800-525-9094. We hope to speak with you soon!

• N

  Naynaylovesmakeup
  5

  I like their hours of operation the staff is always friendly the lines seem to move faster when I come here compared to other stores.

  Response from the owner

  Hi, we're so happy to hear that! The Eagle River branch will appreciate it too when we tell them!

• C

  Chris Soren
  1

  Every time I have called for months, no one answers the phone, then my call is dropped. Is Alaskausa under staffed?! Both eagle River locations fail to answer the phone.

• M

  Mariya Frahm
  4

  in-person service is great, and staff is amazing. Was not able to get through on the phone line though.

  Response from the owner

  Thank you for sharing your experience and feedback, Mariya! We will be forwarding your comments to the appropriate department for review.