Alaska USA Federal Credit Union E Ray Rd, Chandler

Alaska USA Federal Credit Union Reviews

• S

  STEPH Lane
  1

  Beware of using this bank. I have been a customer here for 5+ years. This week I accidentally overdrawn my bank account $6.54 with 2 small charges. Subsequently I was charged 2 overdraft fees of $37each totalling $74. I wasn't thrilled about it of course and customer service refused help so lets chalk it up to a real hard (and expensive) lesson learned. So today I see that I have a second charge of $74. I call to inquire and was informed that my over draft fees incurred their own overdraft fees!?! Accidentally over spending almost $7 dollars has cost me $148!!!! I couldn't believe it. Again customer service refused to make any concessions at all. I asked the "customer service agent" if it made sense to her and she simply said yes. I asked her if she were in my situation would she think it was fair. Agent told me if it was her she would be grateful that TCF covered her charges because she at least understands that her charges are her responsibility. WOW. Bravo TCF, nice way to treat loyal customers. I of course will being taking my business elsewhere I don't have facebook or twitter so I am not sure how we can get this resolved.

  Response from the owner

  Good morning, I'm sorry to hear about your experiences. We would like to talk to you about what has happened. Please send us a private message on Facebook or Twitter and we can continue the conversation. Thank you!

• D

  Debbie Vazquez
  5

  TCF is a great bank... I have had pleasure of banking here for 8 yrs . I pay no monthly fees with my checking account and using the TCF mobile app is easy. The people working here are always friendly and helpful. Thank you TCF.

  Response from the owner

  Hello, Debbie. Thank you for sharing your feedback, we greatly appreciate your review. We are glad to hear that you enjoy banking with us, and that you find our app easy to use. We also want to thank you for choosing to bank with TCF, we truly enjoy having you as our customer. We look forward to serving you soon!

• P

  Patrick Bostwick
  5

  This bank is awesome, I've never had any issues with them. I had problems with other banks, which makes it hard for me to find a bank, but since they don't check credit they took me on no questions asked. They've also provided the best service I've ever had as well. Open every day of the week, which is nice, but they don't have many locations in Arizona. So I end up driving a few extra miles on the rare occasion that I have to deposit a check.

• D

  D C
  1

  A low end player in the banking space. If you need to do professional activities, money transfers, cash withdrawals, etc., their hoops to jump through are ridiculous. Often times didn’t allow the transactions I needed at all, leaving me scrambling to find other ways to move and use MY money. If zero stars was a selection, this is that bank. The branch manager at another nearby location was prompt to tell me “all banks are this way.” Truth is, that’s not true. I’ve since moved my monies to a great local bank that is a partner with me. Just don’t make the mistake I did in opening an account here in the first place.

  Response from the owner

  Hello, I saw your other reviews and have responded there. I hope you have seen them. If you'd like to discuss your experience, please message us on social media at Facebook or Twitter. You may also reach us until 10 PM CST at 800-823-2265. Thank you.

• J

  Joel Parron
  5

  Every one at this branch is extremely helpful and friendly. Recently, I had a question and Jennifer went above and beyond to help answer my question and fix the problem. She took the time to communicate with me and follow up on the problem until it was solved. I am so impressed by this bank. The wonderful, friendly staff and flexible hours earns this bank 5 stars hands down!!

• R

  Rab Shyne
  1

  So i have been a customer for years, never really used the account until i opened 2nd business in MN. Laura skoal is nice and will try to work with you on any situation. Gabbi Hernandez constantly gets caught up in her lies, and when pressed about her statements always says i used to be with wells fargo thats the way they do business. Unfortunately no its not. I have a business and personal account, which i cant access on mobile banking when i went in to fix the mobile banking i was there for 45 mins getting run around. They said they couldnt get it situated since main branch was 2hrs ahead they would call me next day. Well that was 2 weeks ago no call and still have problems with the mobile banking. My advice, go to a bigger bank if u dont need the convenience of having branches in multiple cities.

• D

  Dan Smith
  5

  absolutley the best bank! have all of my accounts there..switched a couple years ago and would never go back to chase ...I go in 3 or 4 times per week and they are always happy to see me! love 'em!

• T

  Theresa Peterson
  1

  I just deposited cash. I cannot use that cash for 3 days!! Way to hurt your customers financially. I will incur late fees and other issues because of this. I will be cancelling my account immediately! As well as telling everyone I know to avoid TCF. To anyone thinking of opening a “new account” STAY AWAY!!!!!!!!!

  Response from the owner

  Hello Theresa, thank you for sharing your feedback. We would like to speak with you and review your account together, please feel free to contact us directly through Facebook, Twitter, or our customer service number 800-823-2265. Thank you, and have a great day!

• V

  Vee Arvicio
  1

  Lady in the front was great, how ever who ever answered phone was new or not informed, with what was a valid id. Very upsetting to drive 9 miles across town to find out in person.

  Response from the owner

  Good morning, Vee! We would like to hear more about your experience! Please call us at, 800-823-2265! We hope to hear from you soon. Thank you!

• J

  JOAN NOTAH
  5

  We enjoy banking at TCF. Great customer service. They have a coin counting machine that is a big help.