Alaska USA Federal Credit Union S Mcclintock Dr, Tempe

Alaska USA Federal Credit Union Reviews

• T

  Travis
  5

  I went to this location for the first time to check on the status of a wire transfer and have a bill of sale notarized for a car purchase. Adam was very helpful in answering our questions about the wire transfer and in getting the bill of sale notarized. His knowledge and customer service were exceptional. We had a good experience here.

  Response from the owner

  That is awesome to hear—thanks for taking the time to leave a review! We’ll make sure that your comment reaches Adam and the Tempe staff!

• O

  Okella Walters
  5

  TCF bank is one of the best banks in the US. Their staff are both professional and fair. They will not put up with snotty behavior from entitled brats. They're always willing to help and their phone service is incredibly efficient. They work at a slower pace but they're incredibly effective at their job.

  Response from the owner

  Thanks Okella for taking the time to write a review, we'd like to think we have some of the best customers as well! If you ever need help, please stop in, or give us a call - 800-823-2265. Have a great day.

• J

  Julianna Baker
  5

  So far we have had a really good experience with this bank. I recommend checking them out. Over the phone has been easy and helpful to communicate with. The location at Tempe Marketplace had nice customer service in person.

  Response from the owner

  We're so happy to hear that, Julianna! Thanks for taking the time to share your positive experience and recommendation. 🙂 We'll make sure your comments reach the Tempe Marketplace branch manager.

• H

  Hootie Hoo
  5

  This bank is the greatest I've been banking here for some time. The staff is friendly and go above and beyond. I love baking treats for the staff to show they are appreciated. I've give these staff 20 out of 10👍🤭🤭🤭

• S

  Samantha Goble
  3

  TCF is a smaller bank which is why I joined. Less "corporate" feel. They're open 7 days a week - got $100 when I joined (sadly no promos right now). They used to be open until 7pm which was also huge for me - they close at 6pm now =( Cons for TCF as a Co.: Lack of branches (tho expected with a smaller bank) but they really need to put in at least SOME ATMs outside of their branches. Scottsdale has NO TCF access. Or at least reimburse a certain number of ATM fees per month due to low # of branches (even 1 or 2 would be appreciated). I have had GREAT customer service from my Mesa and Gilbert branches, Tempe Marketplace not so much. I went in 2 days in a row on my lunch (approx 1pm) and there were only 2 employees working. Today I stood, first in line, for 10 min and not one employee even acknowlaged I was there or said "sorry for wait - one moment". I had to walk up and ask how much longer it would take because both teller and the lady at the desk were handling issues that took about 20 min - all I had to do was make a deposit. I was told "about 10 min" and the lady didn't even look at me when she said it! I didn't see any employee smile either day I was there, let alone provide any customer service. Stick with Gilbert branch if possible. Only other issue: I've overdrafted once in 4 years during a hard time. I paid more in 2 overdraft fees ($37 PER TRANSACTION!) then the amount I had to "barrow" from the bank. And most banks waive those fees all of the time for good customers who don't make it a habit. Im going to find out if fhey can do that for me. Couldn't ask today because I couldn't wait 30 min to deposit one check. If they don't waive even one, I will find another bank. If they work with me, ill stay with them for another 4 years and recommend them to all East Valley Residence who read this! I like the personal attention I've gotten from my Gilbert / Mesa branches. Tellers will even call me personally when I put a check in the overnight drop box and they deposit it the next morning! How cool is that?! TCF: Lower overdraft fees, comp a # ATM fees per month or get more ATMs and you will do well! Sincerely, your hopfully long time customer!

  Response from the owner

  Hi Samantha, thank you so much for this valuable feedback, and for being our customer. If you need help with your account, you can also call us - 800-823-2265 - in addition to visiting. Also, If you're ever looking for a location to use or information on hours (lobby & drive up), check out our locations page - https://www.tcfbank.com/locations

• C

  Charlie Joe
  5

  TCF bank is great! My experience was so good in writing about it. This is a down home good ol bank. With modern options and free checking options. TCF bank has quite a few locations popping up around the valley and with big banks like Bank of America - Chase and Wells Fargo charging us all for our own money. Local banks like TCF are needed and they even offer a small business account that builds interest. Nationwide ATM access and a debit card printed on the spot help make TCF convenient and there open 6 days a week with 24 hour banking access to your account online. Only closed 4 major holidays and Sundays. TCF bank is great for a penny puncher like me. Stop in and see for yourself how easy and convenient a TCF bank account is to open. Only takes about 35 min and $25 and you're done. They also offer credit card readers and savings accounts for kids and students. Pre-paid cards for online shopping and a complimentary notary service and change counter just like coin star but without the fees. Check'em out.

  Response from the owner

  Thanks for the awesome review Charlie Joe! We are glad to know that we are making customers like you happy! We hope to see you soon and have a fantastic day!

• L

  Luke Pagel-Stumpp
  5

  This TCF Bank not only creates great customer service but in addition great products. It shows us the way to the future of banking services!!!!

  Response from the owner

  Thank you for your thoughtful review, Luke! Have a great weekend!

• A

  Arthur Dixon
  2

  Very lackadaisical bank. No attention to detail by teller staff, therefore a 5 minute transaction turned into 25 minutes due to mistakes. Observed another teller forget a customer on hold on the telephone. Nice people though. Choose wisely.

• S

  S Lee
  1

  This is the worst bank I have ever been to closing my account as soon as I can. I try to pay rent it post the landlord has it and then they take it back and I’ve got hundreds of dollars of fees now I try to deposit at the ATM and they have to do a dispute that’s going to take seven days meanwhile bills are still coming out of my account with late fees if they don’t

  Response from the owner

  Oh no! We're sorry to hear about your negative experience. If you still need assistance, please email [email protected] with a good phone number so we can reach out to you directly.

• N

  Numeria Zayas
  2

  Good convenience. Acceptable service. Fees for everything. Here are fees that I had to pay for my "free" checking account fees that I had to pay: $3 online access fee, $11 Monthly maintenance fee, etc.