Alabama Credit Union University Blvd, Tuscaloosa

Alabama Credit Union Reviews

• R

  Raeanna Cierocke (Rae-Rae)
  5

  I've been banking here for years and have never had any issues. Employees are friendly and helpful. I set up an account for my child and the employee was very helpful through the process and even talked with my child as well.

  Response from the owner

  Thanks for the kind words! We love hearing from our members.

• J

  Jay C
  1

  For some reason, this location and the Northport location almost always says there is a hold on deposited checks, but you can leave and drive straight to another location and they will deposit the check without issue. There is no consistency or rules I’m assuming, it just depends on the mood of the teller. I was transferred in as a Tuscaloosa credit union member, but have decided to move our family’s money elsewhere after yet another drive across town.

  Response from the owner

  Sounds like we didn’t provide you with the same member service that many have come to know us for. We are sincerely sorry. We pride ourselves on providing exceptional member service. Please email [email protected] when you have a free moment and provide your contact information so we can work to rectify the situation. Thank you, Alabama Credit Union

• n

  notrly bad
  5

  A truly local, personal banking experience. Long standing institution with an impeccable reputation. Knowledgeable, friendly, and helpful staff.

  Response from the owner

  Thanks for the kind review!

• a

  annalee fife
  1

  I usually have a great experience at this Alabama credit union. Today my boyfriend and i came in bc of charges on his card that needed to be disputed for a second time because they said they did the last time but it never happened. We are trying to explain to the cashier about it and she was looking at us like we are stupid and was being entirely too rude. This has been the worst experience I’ve had at this one and it is very upsetting!

  Response from the owner

  Annalee, Sounds like we didn’t provide you with the same member service that many have come to know us for. We are sincerely sorry. We pride ourselves on providing exceptional member service. Please email [email protected] when you have a free moment and provide your contact information so we can work to rectify the situation. Thank you.

• E

  Edward T
  4

  The staff at the bank are great and everything is always kept. My only issue is that when I call it have to hold for a MINIMUM of 5mins before I can get anyone to answer. Today i called and before i got someone to answer i was on hold for 12 mins. Used to be that I would call and immediately get a person but within the last few months the calling system is one of the worst over had to deal with. Once I do get a person they are always helpful. I love my bank but I wish they would fix the issue with customers who need to speak with someone.

• J

  Jamie Sims
  5

  This is a very good bank with great employees. They are always so kind and helpful. I would recommend anyone that's looking for a great bank to choose this one. God bless y'all and thank y'all for everything.

• T

  Telisa Bennett
  5

  Love the service it can't be best! I always get great service and get quick service-,inside and out!

  Response from the owner

  Telisa- Thanks for taking the time to leave a review for us. We love hearing from our members and are so glad you experienced our exceptional service that we try to provide to each of our members! - Alabama Credit Union

• P

  Patrick Williams
  5

  I love this credit union! Friendly and caring staff!

• S

  Shawn Williams
  4

  Great for a quick atm stop.