AEA Federal Credit Union E Main St, Somerton

AEA Federal Credit Union Reviews

• E

  Eduardo Dessens
  1

  Undedicated clerks and management. Long lines, poor service, where tellers rather flirt among themselves than take care of their clients. Service desk disgusting. Waits of over 2 hours for any reason beyond teller service. Management no where to be found or assist.

• M

  Mr. Joshua
  1

  3/7/17 All I wanted to do was cash a check. Took me about 25 minutes just to get to the front of the line and to find out that I could not cash the check without paying a fee. Even though the check is from this particular Bank, I could not cash it without paying less than the $15 fee because I did not have an account! Yet every other bank will cash a check for either a smaller fee or no fee at all. On top of that, not once was I greeted and not once did the teller say please, thank you or even have a smile. As I began to leave I noticed at one of the computers there was a gentleman with two customers sitting in front of them. At first glance, you would think that the person behind the computer screen was a customer himself because of the unprofessional way he was dressed. I honestly thought it was a kid playing on the other side of the computer and his parents are watching him! (See pic below)

• P

  Pedro Pena
  1

  I’ve been with AEA for many years and I’ve witness it go down hill. I decided to move my loan after waiting an 1.5 hrs in the drive thru. The wait times on the phone ridiculous too AND they charge you 2.5 % of the amount you’re paying in order to submit the payment. They are behind the ballgame with other local banks.

• E

  Eyesic Gutierrez
  2

  I'ts the only Bank in Somerton, the ATM never works it won't read cards on the weekends. The customer service inside is decent but they don't go above and beyond for the customer or even attempt to help out. I wish Somerton had more banks.

• G

  Gabriel Miranda
  1

  I was supposed to receive my secured CC . Over two weeks and still no phone call.

  Response from the owner

  Hello Gabriel, we would like the opportunity to discuss your card concerns. Please call (928) 783-8881 to speak to a Member Service Representative.

• K

  Karen Castelo
  1

  Representatives at this facility lack of customer service. They'll bullshit you and you'll end up going back for the same reasons, were they could've done it right the first time.

• G

  Gina George
  1

  This bank sucks DO NOT DO BUSINESS WITH AEA FEDERAL CREDIT UNION Bad service I can't even get them to give my copies of my payment history

  Response from the owner

  We sincerely apologize for your experience. It is our goal to provide exceptional service. We would like to assist you but do not have your contact information. Please visit our Somerton branch to speak to the Branch Manager so that we may assist you. Thank you.

• L

  League Motivation
  5

  Im very pleased with their services. Jose and Michael are the best in that branch! Thanks for all your hard work!

• e

  enrique gutierrez
  1

  Has bad customer service for people to wait to long on a employee especially making simple payments they really need to make their staff work more efficiently

• J

  Jason Escobar
  1

  Very bad service from the supervisor if the supervisor does not care imagine

  Response from the owner

  Hello Jason, thank you for your feedback. We understand that every situation is different. We would like to address your concerns. Please call us at (928) 783-8881 to speak with a Member Service Representative.