Advance Financial S Calderwood St, Alcoa

Advance Financial Reviews

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  Timothy Key
  1

  The whole point I ever started using this place was because of the 24 hour operations. Closing at 6 is just to early. How can you be named 24/7 and close before the mail stops running

  Response from the owner

  Mr. Key. Sounds like you didn't have a good experience with us. While our stores aren't open 24/7 at this time, you can get a loan with us anytime. If you'd like to discuss this further, please send us your full name, phone number and a good time to call to [email protected] and a member of our leadership team will get back to you ASAP. Thank you for the feedback.

• S

  Shelia Macintire
  5

  I was such a pleasure coming into this store. I was greeted by Wayne and Jonathan with signs saying happy to help! They were very polite when working. The store was very clean and smelled like it was just freshly cleaned. I was coming in to see if it was true if there was free money orders, and it truly is free. They don't require you to have a loan with them or do any other business with them. By far the best and most honest place I have seen in a long time.

  Response from the owner

  Thanks for the review! We love to hear from our customers.

• J

  James Gentry
  5

  Not only are the money orders free but so is there bill pay which is extremely helpful for me as i don't use my bank account too often. and you really can come in 24/7 to pay bills or any other service. Wayne and his staff always make sure to take good care of me.

  Response from the owner

  Thanks for the review! We love to hear from our customers.

• D

  Dale Frazier
  5

  I am a first time customer with Advance Financial and couldn't be happier. I did a search and needed to find somewhere that offered money orders; Advance Financial popped up saying free money orders. I drove here and was greatly pleased with my service that I received. Most places if you show up just to do something they offer for free they tend to push you off, not here. They were so welcoming, and they treated me like I was the only person in the room. I had the tellers complete focus and he listened to me thoroughly. I would definitely recommenced here to anyone.

  Response from the owner

  Thanks for the review! We love to hear from our friends!

• C

  Carissa Russell
  5

  I have been in customer service for over 7 years now and NEVER have i seen or heard such AMAZING , OUT OF THIS WORLD GREAT CUSTOMER SERVICE!!! NOT EVEN MYSELF!!!! Mrs. Stephanie & MR. John are beyond amazing and do such a great job at everything they seem to have done while i was there. They put off such a glow for this place that it's unreal ...When you walk in they make you feel so welcome that you feel like you already know them ...THESE TWO DEFINITELY DESERVE A HUGE RAISE .. THESE TWO MAKE THIS STORE!! As long as they are involved with this location y'all will have my business for sure !!!!

  Response from the owner

  Thanks for the review! We love to hear from our customers.

• M

  Marsha Gibson
  1

  They are a bunch of crooks. Got the loan around December 6, paid one payment. And still owe almost $200 more than I borrowed to begin with. High interest and poor service. Will never use again. I’d rather starve.

  Response from the owner

  Ms. Morgan. Sounds like you're not happy with our service. We'd welcome the opportunity to discuss this with you further. Please send us your full name and phone number to [email protected] and we'll get back with you ASAP. Thank you for the feedback.

• A

  Allan Fontenot
  5

  I have been a customer for well over a year now and will continue to be a loyal customer. The staff always treat me kindly and take me down to the lower window. They even hold doors for me and always very friendly when handling my loan. Couldn't ask for better service at a business.

  Response from the owner

  Thanks for the review! We love to hear from our customers.

• L

  Lee Johnson
  5

  Came in last week and was helped by Miranda. Was very professional and helped me every way she could! Great great GREAT customer service. Will definitely tell my friends this is the best place to go.

  Response from the owner

  Thanks for the review! We love to hear from our customers.

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  Tyler Copeland
  1

  DO NOT GET A PAYDAY LOAN HERE!!! ITS A SCAM... here is my story.. So i was needing money because i was in the middle of a job change. I received 400 dollars to get me by til payday and i was going to pay it back within two payment cycles. After the interest rate set in i was screwed from there.. Tried calling several times to settle a payment plan and get this taken care of.. nothing but a letter in the mail for a Civil suit against me... SCAM ARTISTS TO A TEE!! MIGHT AS WELL TAKE COLLECT CALLS GIVING MY SOCIAL OUT TO CLAIM MY PRIZE BECAUSE I WON A MILLION DOLLARS.. LOL

  Response from the owner

  We take pride in giving our customers the best service possible and hate that you have had a negative experience. We would love the opportunity to make this situation right. Please send your contact information to [email protected] and someone will reach out to you to work on resolving your issues.

• K

  Kelli Lee
  1

  I have truly NEVER experienced such inconvenience in a business when it comes to their website.. The site is 90% of the time unavailable!! There has been more times then I can count that I've tried to login online to either make a payment, check my balance, or even to request a withdrawl & the site is down!! Everytime I call to inform them of the issue they always say, the site is being updated. I find it hard to believe the site is in need of updates 3-4 times a week or more. Once this loan is paid off my husband & I will most definitely not be using them again!

  Response from the owner

  We take pride in giving our customers the best service possible and hate that you have had a negative experience. We would love the opportunity to make this situation right. Please send your contact information to [email protected] and someone will reach out to you to work on resolving your issues.