Abri Credit Union Mcdonough St, Joliet

Abri Credit Union Reviews

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  Donna Diamond
  5

  Ms. Nancy Carrera and Mr. Danny , was very courteous and patient . They gave me history about Abri Credit Union and what benefits it has to offer. Example checking and savings. And I needed the extra information because I’ve never belonged to a credit union. Her information is below give her a call to experience great customer service.

• l

  lilc Johnson
  5

  Raquel and Rebekah were very helpful and so respectful.. resoloved all my problems, helped me out with the coin machine…. Also they are , very sweet kind and hardworking best customer service in town….

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  Kelly Melahn
  5

  Morgan P is by far the best loan officer to work with. She very professional, communicates thoroughly and she’s very passionate about her career. Highly recommend Abri, along with Morgan to anyone! This girl needs a highly earned pay raise and some recognition!

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  Jordan Renfro
  5

  Raquel and Rebekah were tremendously helpful and went above and beyond expectations. They made the shared branch experience so easy and I will continue to use this branch as my main financial institution. Great job!!! 👌👌

  Response from the owner

  Thanks so much! We do love our staff and they treat shared branchers like family!

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  Tony Hurts
  5

  I have been with Abri for about 8 years or so. I refinanced my home, purchased new vehicles, transfered wife's 401 to IRA. Maria & Ariel are the best !! Rest of staff are great also. Thanks Abri !

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  C Sheridan
  5

  The mortgage loan department was patient, caring, detail orientated and worked personally with us every step of the way. New construction is hard to time out the closing but the officers at ABRI made sure all the paperwork was lined up as needed. They were upfront with how the process was progressing and if they anticipated any bumps in the road. We were told the best way to handle those bumps and move forward. Thank you to the team. They are the best. Would not hesitate to refer or use again for any loan--home, personal or auto. The Sheridan's

  Response from the owner

  Thank you very much for your kind words about our mortgage department staff. We appreciate you taking the time to provide feedback! We will pass along your review to our mortgage team and look forward to serving all of your financial needs now and in the future.

• J

  Jeff Mc Garvey
  1

  Don't trust these people with your money, they don't know what they're doing. I had a loan with them with auto-pay and for whatever reason their system stopped processing it and they said I was behind. This dinged my credit and after both disputes with TransUnion and Experian I'm still stuck with it.

  Response from the owner

  Thank you for bringing this to our attention. We had a few system errors that unfortunately resulted in a bad experience for you. Someone will be reaching out to you today to ensure we make this right.

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  Francisco Reyes
  1

  You're fine as long as you have money in the bank, but God forbid that you have a NSF. Their animal instinct comes out. I had a NSF for $1 and was charged $31. First they said yes that they would honor it, then called me back to say that they would not honor it. Wow could you imagine decisions made in that bank.

  Response from the owner

  Thank you for the feedback Mr. Reyes. We appreciate you letting us know what you think.

• J

  Julia Ward
  5

  I have been coming to this bank for over 20 years. The tellers have always been very friendly and helpful. The people in the offices have always been very helpful.

  Response from the owner

  First we'd like to thank you for being a loyal Abri member for over 20 years! Members are the reason credit unions exist and we love helping people. We truly appreciate you taking the time to let us know what you think about the staff at our Joliet Branch. Thank you for your business and continued support of the credit union.

• D

  Danielle Williams
  1

  I felt like I was discriminated against because of the color of my skin the woman who was suppose to be helping us acted as if she didn’t even want to help us at all she was looking for every opportunity to not open an account I will take my business elsewhere they aren’t the only credit union on the area.

  Response from the owner

  We’re very sorry to hear that you were not happy with the service you received. Please contact Jenny Crocker, VP Member Experience, at (815)267-7700 if you would like to discuss the situation and let us know what we can do better in the future to provide better service.