5 Star Processing Laguna Springs Dr, Elk Grove

5 Star Processing Reviews

• K

  Ken Garner
  5

  Just a quick note about 5 star my experience with them was five stars my service rep Roj was a total professional and his follow through was 100% I highly recommend this company.

  Response from the owner

  Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future 🌟🌟🌟🌟🌟

• E

  EZ Help Technology
  5

  Ollie was one of the most helpful and charismatic staff members in customer service we’ve ever met. Thank you for your help and direction to help our business succeed!

  Response from the owner

  Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future welcome to the 5 Star Processing Family 🌟🌟🌟🌟🌟

• R

  Rochell Smith (Your True Living)
  1

  These people will take a $99 fee to process your application for a freakin secured credit card. I was told that if I don’t agree with the line of credit offers that they provide then the $99 fee is refundable. Now I’m trying to get in contact with these people to get a refund but they won’t answer me. They will try to take your money.. I now have to go through my bank and get my money back smh..

• A

  Araynna Roxx
  5

  Everyone that I've interacted with was very positive and working toward my business goals. A solution was quickly found and readily available for my business needs.

• M

  Mary Susan
  1

  Horrible customer service! I ordered the business credit card and was told 5-7 days. I understand it’s new so I waited. It was then 14 days I reached out they said they would check No call back. They called me at about 21 days asked if I received it I said what’s the tracking number you should see I haven’t received it. They said they would go get the tracking number and call back. If there was a tracking number why call me and ask if I received it you should have known that I didn’t. I have verified my address 4 times, spoke with someone on the phone, email, and messenger they all say the same thing verify your address we will send out via FedEx express. At this point I have no faith in this company. Today makes 33 days and I still don’t have my business credit card that I paid an application fee to receive!

  Response from the owner

  Brenna sorry to see you had issues we want to fix this for you If you can so kindly submit a support ticket at 5starprocessing.com/bizsupport Someone on our team will help you get down to the bottom of this. We are more than happy to refund you strictly on the merit that you didn't feel you received good service as we strive for every day. We use a support ticket system as it creates accountability and no loss of emails communication challenges

• M

  Michel Telson
  5

  Jim was great he was upfront took the time to explain and answered all my questions!

• E

  Electra White
  5

  Jim was an absolute ROCKSTAR!!! He had the patience of Jobe and walked me through the entire process. Thank You Jim!!

• J

  Joy Love Peace Forgiveness
  3

  12:55 am Update This is my personal experience of what I feel about the membership that this company offers What if the person doesn't want the perks and offers but they just want to get a unsecured credit card this company should give us the option to say no to pay the 99.00 fee. Why did the company call themselves trying to check me! No I will not take down my review for two reasons 1 reason is once I went over to Facebook it was worse there then the other places that customers are complaining at this is what I read on their page I'm telling the truth of what I experienced 2nd reason is that from my experience from coming over to your website and filing out the inquiry I have freedom of speech and I can tell people how I feel about a product that I started the process for this is a platform where we all can express our experience on the way we as people felt remember a YouTube Commentator is telling people to sign up for this so I had to make sure I don't also be in a situation that a lot of other people have experienced as well. Earlier Review I filled out their little inquiry and right away they are asking for money kept talking about 99.00 I decided to look them up before I give them the moolah money and guess what they have so many negative reviews on here honey baby chile you better do research before you watch a YouTube commentator telling you to go sign up nope I'm erasing my information from the application they give you to fill out and if it sounds to good to be true boo boo kitty believe them okay! Don't be ignoring when people say it's something going cause I had my hopes up high but anyway Like I said I'm happy I read the comment section and reviews from all the good ones which it is good they experienced with this company and bad one's which tell me one thing this company have to stop taking 99.00 from ppl upfront and give people real unsecured business credit cards

  Response from the owner

  Yes we over talk about the 99 over and over so people don't get confused and leave us 1 star reviews because they don't read . The fact that you left a 1 star is unacceptable and unprofessional Maybe you should give our team a call and understand what the $99 is for prior to leaving a bad review Please delete your comment as it's not warranted See below We fully disclose when you make your payment what the $99 is for There is one-time membership NON REFUNDABLE fee of $99. This $99 also provides you additional perks with all the 5 Star Products and our exclusive partnership products. These extra perks offer you exclusive 5 Star bonuses and money-back offers in addition to the great offers Divvy provides Merchant Service Discounts & Free terminal options, exclusive credit building products, Affiliate Programs, rewards, and much more. We add this also on the section where you are submitting your payment. Your paying for a one-time, lifetime membership fee to earn all the perks for only $99. You will gain access to the 5 Star Portal and be able to take advantage of additional business credit building products, perks, and business resources within. I authorize the transaction in the amount of $99 with 5 Star Processing. I forgo my right to dispute this transaction with my bank and will seek to resolve any issues with the merchant directly or through any other means. PLEASE NOTE: DUE TO THE NATURE OF THE PRODUCT (DIGITAL PRODUCT) ALL SALES ARE FINAL AS ACCESS CAN NOT BE REVOKED. So you are not PAYING A FEE for the approval of the card but for the additional perks you get with all the 5 Star services we offer. We value small business and have not and will never pray on Small business owners if you like to discuss this more in detail, please don't hesitate to give us a call back to help address the confusion you might have. On

• N

  Nikki W
  5

  Ali was professional, quick, and friendly. My problem was solved.

• G

  Guidinglight HousingINC
  5

  Ali was very informative and gave me amazing business tips to help grow my business. I loved his professionalism.