4Front Credit Union E Cayuga St, Bellaire

4Front Credit Union Reviews

• K

  Kent Newland
  4

  Danielle at the Bellaire location helped my partner and I a great deal. She explained the difficulties the webpage and app are having right now, helped my partner unlink her account, and transferred some money for me all in one. Definitely a good visit

  Response from the owner

  Hi Kent! Thank you so much for the glowing review. We will definitely pass on your praise to Danielle!

• d

  daryl walden
  1

  16 years is how long my wife and myself were with this company, got all of our personal and auto loans through them we have also always paid our bills on time we recently (about 6 months) talked about getting a home loan our first One! The one lady and said get your credit scores a little higher and save money in a side account for 6 months “we did just that!” 6 months later we start the process, filled out the application was told we’d get a call 2 days later And had to call the guy that was supposed to call us 3 days later. So there talking on the phone and the guy asks my wife about her job several times almost like we lied about something after about 5 minutes of treating us like trash over the phone we’re denied not given any possible amount of home loan not asked if we had a down payment nothing he pulled the credit practically ruining the past couple months and never gave us the chance of day we have since then put all of our money in another bank

  Response from the owner

  Hi, Daryl. We appreciate your feedback and are sorry about your experience with your first home loan. We take our member feedback very seriously and are looking into the issue. Please contact us at 800.765.0110 and ask to speak with our vice president of lending so he can discuss this circumstance further.

• T

  Todd willard
  1

  The most difficult company to make a payment to. Me and my wife both have sat on hold for over an hour each trying to get through to this company just to make a payment. my wife tried first because she has the money on the car to make the payment but they wouldn't let her make the payment so then I had to take the time to try to get a hold of them to find out why and they couldn't even give me a good reason why they wouldn't let her make a payment. You'd figure if an account was passed due they'd want a payment on it but nope they will make it as hard as possible to make that payment so you can get even more behind. I will never do alone through this company ever again

  Response from the owner

  Hi there, Todd. We greatly appreciate your feedback. We're very sorry about your experience with trying to get through to make your loan payment. We strive to provide our members with the highest level of service, which is why we try to make it as easy as possible for our members to make their loan payments. We have several payment options available which include, making a payment through virtual banking through an external transfer, Express Pay, enrolling in AutoPay, making payments over the phone, making payments via mail, or making a payment by stopping in at one of our 15 branches locations in northern Michigan! Here is a link with all of this options: https://www.4frontcu.com/loanpayments Thank you again for taking the time to inform us about your experience, Todd.