1st United Credit Union Bancroft Ave, San Leandro

1st United Credit Union Reviews

• S

  Stephen Cassidy
  5

  Very helpful staff and community supportive credit union. For creating a new account I recommend setting an appointment in advance to avoiding waiting for an available banker. Sufficient parking. Two ATMs outside office. Three ATMs inside available during branch hours including one video ATM teller.

  Response from the owner

  Stephen, we agree -- making an appointment to open an account is a great way to go. Thank you for your feedback and welcome to the Credit Union. ~Lisha F.

• K

  Kiki Poe
  4

  UPDATE: I previously rated my experience at a 1 star and I appreciate the response from their team. I was able to give my constructive criticism and get my answers thoroughly answered. This was the experience I was hoping for. I spoke with Adrianna who was super helpful. She answered all of my questions and had the forethought to think of what specific support we may need down the line including giving me her direct line. I felt heard and that means a great deal these days.

  Response from the owner

  We are so glad you reached out and that Adrianna was able to help you. We will let her leadership team know how much you appreciated her assistance. Thank you for giving us an opportunity to address your concerns!

• A

  Alysha Veney
  3

  Your employees don't share your mission. I have had multiple issues with this bank since I joined. ATM always down, even cut off on me in the middle of a deposit to update. Then today I went even to withdrawal funds because the ATM (surprise) wasn't working and she says they can't cross with other banks they don't have the system address and that I would have to use the ATM I told her its not working she said "yeah well that the only way"

  Response from the owner

  Thank you for alerting us to your concerns. We will escalate the ATM issues to ensure they are repaired and fully functioning. If you frequently visit the ATM in the mornings, note that we service them between 8:15-9:00 a.m. and they may be unavailable during that timeframe. I have also forwarded your feedback to our branch leadership team to address. We want you to have the very best service and your feedback will help us to improve.

• A

  Aloha Mama
  5

  Very satisfied with this branch and the bank itself. The service is better than the bigger banks.

  Response from the owner

  Great feedback. Thank you.

• K

  Kiki Poe
  1

  I honestly can only give 1 star for now. I created a new account with my partner and this has been such a difficult experience and I'm just unclear why. Our hours don't allow for a lot of time to go into the branch which is why we tried to everything online and in 2021 I thought it would be easier to do so. Unfortunately my questions are not getting thoroughly answered. The rep that helped us get started wasn't as helpful as I had hoped and seem to lack forethought. I sent a message through the portal but several hours later no response. I called the hotline and I was told the wait time is 63 minutes. I've been working with them for a week and I have yet to have a good experience, I'm really hoping this gets better.

  Response from the owner

  Thank you for alerting us to your concerns. We strive to provide the best service and if we are not meeting your expectations, then I'd like to escalate this to our leadership. Could you please email us at [email protected] and include the full name on your account with "RE: GOOOGLE" in the headline so I can assist you further. Thank you. Lisha F., Communications Manager

• S

  Shannon Williams-Juarez
  1

  If you use them as a shared branch with another credit union, DO NOT trust them with deposits. I put 240 in cash and they did not post it to my account. Called them and they said o now have to put in a dispute with my bank. WTF! Now I have to wait. They are seriously messing up my money situation

  Response from the owner

  Thank you for reaching out Shannon. We understand your frustration and are investigating as quickly as we can. If you haven't already, please contact your financial institution directly and ask them to also submit a help ticket - this tends to be the quickest solution. If you have any additional questions please reach out at (800) 649-0193 or contact your credit union directly.

• T

  Tiara King
  2

  It ok when it comes to just starting off with own an account. When it comes to transferring funds into your account through today's apps it takes 2-3 days to go in the account which can be inconvenient when needing money immediately. The down side is gnat when it comes to transferring money from the account it is taken in seconds.

  Response from the owner

  Hi Tiara, thank you for reaching out through Google. We appreciate your feedback. You are correct, it takes 2-3 days to receive funds that you are transferring from an outside bank or credit union as that's how our clearing house operates. Hopefully, with a little planning, this can work in your favor. If we can help you with alternative methods of transferring money, please call us at (800) 649-0193. We'd be happy to talk through your options with you. ~Lisha F.

• K

  Kendrya Co
  1

  This is the worst low down dirty shadest credit union to do business with I would rub my pennies together and put them in the dog house before I allow them to do any business with me they are the worst of worst in my opinion and they don't know there products 🙃

  Response from the owner

  Hi Kendrya. We appreciate your feedback and take it very seriously. I'd like to try to assist you further to resolve the issue you are experiencing. Can you please email me additional details at [email protected] and I can escalate your concerns. Thank you, Lisha F., Communications Manager

• J

  J Sancho
  1

  This Credit Union is full of it. I waited to hear back about an auto loan for over a week. I had to call them and ask what was going on. They came to my work Paramedics Plus promising the world and fell faaaaaarrrr from that. I called on a Saturday before 1000am only to be told to call back Monday morning. Felt shafted and not taken seriously.

• C

  Cleo Ashford Jr
  5

  Great place for banking. All the staff are as polite as can be, always helpful, and you don't have to wait to long.