1st Liberty Federal Credit Union 10th Ave S, Great Falls

1st Liberty Federal Credit Union Reviews

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  Travis Collier
  3

  Starting to get tired of the excuses. 1st the lobby was closed to COVID, we understood that. When I asked the teller after waiting in long lines when they would open up the lobby, I was told that they can't because they haven't hired people yet. She went on to tell me that I could go to the other locations for the lobby. Perhaps I would, but if I did it would be to close out my account and move to different credit union a lot closer. Used to be such a nice little branch.

  Response from the owner

  Travis, we apologize that this specific branch lobby is closed and recognize the inconvenience this may cause. Staffing issues are unfortunately to blame; however, we continue to try to fill positions so that we may serve our members as efficiently as possible. Please note that while the drive-up is still open, you may also visit our RH Scott branch or Riverview branch for in-person transactions or utilize our mobile and online banking platforms. We appreciate your feedback as we continually find ways to improve the banking experience for our members.

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  Melissa Kapperud
  5

  We have done business with this bank for many years. They help us with several banking items. Checking, Savings, auto loans and home loans. The customer service we ALWAYS receive is wonderful.

  Response from the owner

  Melissa, thank you so much for your kind words! We appreciate you taking the time to leave this review and provide feedback. Thank you for being a member!

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  TheHumble G
  1

  1st liberty is by far one of the worst credit unions by far, You have to have 2 different usernames and passwords for online log in or app log in that makes no sense what so ever my other bank requires one password and username no matter if I’m using the app or logging in from online 2nd I signed up for a loan they took my bank routing number on paper and never linked it to my loan so if I didn’t keep track of my payments I’d be in negative debt and my credit would be ruined.....becuase I couldn’t even pay my loan off if I wanted to becuase they didn’t put my information in. Seriously it’s like they are encouraging debt and bad credit over here really upset this is why some people unintentionally get in debt and have bad credit because of unions like this....... good thing I’m really on track of everything that involves my money 💴 and credit but for others they are literally hurting!

• D

  Dave Hartwig
  5

  Usually very quick in and out and the morning drive up people are exceptionally experienced at their job

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  Donna Staley
  5

  Love it! This drive up window and little bank is so handy for me!

  Response from the owner

  Thanks for the feedback Donna and for being a member!

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  Kayla
  1

  I hate having to deal with this bank and am switching banks asap.

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  Isaac Hann
  5

  Also has a drive through ATM.

  Response from the owner

  Thank you for the great feedback!