1st Franklin Financial Manchester Expy, Columbus

1st Franklin Financial Reviews

• Z

  Zacoya Richardson
  5

  I have borrowed from Manchester location 3x and have had the best customer service each time. Beth is great loan officer and very friendly. I will continue to go to them in the future.

  Response from the owner

  Hi, Zacoya! It is always a joy when you stop by the office! It is our pleasure to have you as a customer and we hope to have the privilege to serve you for years to come.

• G

  Gloria Perry
  5

  I really love 1st Franklin Financial, their always there when I need them,the staff is very professional, they listen to you,as far as your needs and will do their best to get you the funds you need.Today I had the pleasure to talk to Beth Myers who helped me with my money issues, she was very polite and a pleasure to talk to while we were completing the paperwork, which was quick and this branch always gives back to their customers, whether it's candy or even gift bags just to show appreciation, I would definitely recommend them to my family and friends, so if you're in a tight for funds give them a call and I'm sure, they will be able to help you. Thank you so much 1st Franklin

  Response from the owner

  Hey, Gloria! Thanks so much for sharing your experience through your amazing review and encouraging others to visit us. We're so happy that we were able to help you and look forward to seeing you again soon.

• D

  Dee Hall
  5

  I had a wonderful experience at first Franklin on Manchester Expressway in Columbus today. The process of obtaining a loan was extremely easy. Everything was explained in an easy to understand manner and I received prompt and courteous attention from Beth. This was my second time dealing with this agency and I wouldn’t hesitate to do it again!

  Response from the owner

  Our team always enjoys reading reviews such as the one you left us, Dee! It lets us know we are making customers happy and delivering customer service right! Thank you for trusting us once again to serve your financial needs.

• N

  Nicole Williams
  5

  Beth at 1st Franklin sits near the front door. Greets you with a smile, and such a loveable personality. Anytime I need extra cash. She is the go too. Will get you in and out in no time

  Response from the owner

  Hey, Nicole! Our goal is to constantly strive to deliver the very best customer service possible. Thank you for sharing your experience with our Columbus team member.

• C

  Constance Dent
  5

  My second time doing business here and I met a new Friend!! Beth is so pleasant and we have something in common Tjmaxx!! Can't wait to see ya!! BETH!!

  Response from the owner

  We want you to know how much we appreciate your review, Constance! Our staff works hard to deliver the best customer service experience possible.

• A

  Allison Pope
  2

  The place (Manchester location) just said I was rejected because of a credit card still showing up on my credit report. They didn't offer any alternatives and just told me to call the credit card company. I have used them in the past with no problem and my credit hasn't changed since then. Don't expect them to "be there" no matter what.

  Response from the owner

  We apologize that we weren't able to help you with a loan at this time. If you'd like to discuss your experience with someone from our Corporate Office, please contact our Quality Assurance Department at 1-800-700-7943.

• J

  Joseph Fields
  5

  Beth Myers was exceptional. Great customer service! So sweet.

  Response from the owner

  We really appreciate your business, Joseph!

• B

  Bret Elkins
  5

  This office is very professional, Beth, Kisha and Jake do an amazing job! Everytime I've dealt with each of them it was always very friendly and I'll definitely be using there office for years to come!

  Response from the owner

  Hello, Mr. Elkins! Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

• P

  Priscilla Buford
  5

  Beth and Kisha are so helpful and available for any questions or assistance that I need. I have dealt with 1st Franklin for many years and will continue! The location on Manchester Expressway is the best!

  Response from the owner

  We're happy know that our Columbus team is taking good care of you, Priscilla! Thank you for your kind review.

• A

  Ashley Linton
  5

  1st Franklin is the best in town . Beth is awesome she always understands your situation and tries to help you out the best way she can. Thank you for always helping with my financial needs!

  Response from the owner

  Hey, Ashley! We realize our customers are busy and knowing that you took the time to leave us a kind review, validates every effort we make to go the extra mile.