1st Franklin Financial Shorter Ave, Rome

1st Franklin Financial Reviews

• S

  Steve Gladney
  5

  Just wanted say thank you to all the wonderful ladies at first Franklin in Rome Ga ., especially Wanda . She and I have been through some hard times together but we got through it . This is by far the best finance company I’ve ever worked with . This group Of ladies need to run a cooperate bank. There positive attitudes make you wanna keep coming back . No matter if it’s on the phone with them or in the office ( which is absolutely hilarious ) being in there because there isn’t a dull moment because these ladies have fun doing what they do and working together . Great employees these days are hard to find but great leadership Is even harder , they have both there !! Thanks Wanda and to the ladies in your office . Y’all are awesome !!!!

  Response from the owner

  We want you to know how much we appreciate your awesome review, Steve! Our staff works hard to deliver the best customer service experience possible. We hope to be one of your favorite companies to do business with.

• J

  JW Poe
  5

  The staff is beyond friendly. Great experience

  Response from the owner

  We love knowing you had a 5-Star experience with our Rome team!

• A

  Ashley Hampton
  5

  I must admit this is one of the best loan companies. I had a great experience with Cody. She helped to meet my needs in this crazy time we’re living in. Go to Cody for your loan needs!

  Response from the owner

  Hey, Ashley! Thank you for trusting us with your financial needs!

• B

  Bailey Smith
  1

  Very unprofessional. The manager there allows her staff to talk to customers rude and disrespectful, as she does herself. They will work with you on payments but that doesn’t change the fact that if someone is late they should be yelled at. The staff needs to be more professional when it comes to handling accounts.

  Response from the owner

  We apologize for the negative experience with our Rome office and assure you that your feedback was shared with the branch employees as well as the Regional Director. If you would like to speak to someone about your experience, our Quality Assurance Department would be happy to assist you. Please call them at 1-800-700-7943.

• M

  Megan Truett
  5

  Always friendly faces when going into Rome office

  Response from the owner

  We are looking forward to your next visit, Megan!

• J

  Joana Alvarado
  5

  Everyone is so kind, especially Shannon. It was an amazing experience! I would 100% recommend!

  Response from the owner

  Thank you for sharing your experience with us, Joana!

• M

  Mike Porter
  5

  Great customer relations and have met my every need..

  Response from the owner

  Thank you for taking the time to review our Rome office, Mike!

• R

  Rachael Sharpe
  5

  Perfect customer service, always have the best attitudes, good service all around

  Response from the owner

  Our goal is to make you a part of our family and make you feel welcome every single time.

• M

  Misty Mahon
  5

  Great people and friendly people to work with!

  Response from the owner

  Hello, Misty! We wanted to take a moment to thank you for telling us about your experience with us.