1st Franklin Financial Main St, Trussville

1st Franklin Financial Reviews

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  Michael Lewis
  5

  I had a good experience with truly amazing and professional people. Ms Polk assisted me from beginning to the end with a caring attitude throughout. She makes coming through your doors a great experience!

  Response from the owner

  Hi, Mr. Lewis! Thank you for letting us and the community know about your experience with our Trussville team! We look forward to seeing you again soon.

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  paul porter
  5

  Their customer service a was a great experience! They were helpful in identifying our credit score and how to improve it. We were able to get the money we needed and look forward to working with them again! Thank you Tammy Richardson and the 1st Franklin Financial team!

  Response from the owner

  Hey, Paul! We will always try our best to provide you with the best service possible. We look forward to serving you again in the future!

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  K T
  5

  Searched for a loan and got a response from 1st Franklin in Trussville. Spoke with Ms. Tammy who did excellent in securing a loan to fit my needs. She very pleasant and informative, explained everything step by stop was done quickl. Thanks so much.

  Response from the owner

  Thank you for taking the time to share your experience with our Trussville team member! We're happy to know she took such good care of you throughout our loan process.

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  Nekeya Grayson
  5

  I had a wonderful experience here! They are very professional and they are very patience with you. Ms. Sheila Kennebrew was very helpful and she got us in and out. I appreciate ALL her help in my time of need!

  Response from the owner

  Hey, Nekeya! Our team always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and delivering customer service right!

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  Marla Glasco
  5

  I had an unforseen dilemma due to miscommunication of a third party when I called them. To my amazement Sheila came to the rescue. She took the time to conversate with me and even calmed me down..lol.She made sure the process was quick and smooth. She is a very customer centric individual Sheila,Tammy and the entire Trussville branch are FABULOUS!!!

  Response from the owner

  Hey, Marla! Know that we are here to serve you and will always try our best. Thank you for your awesome review!

• j

  jokerman “joker” clown
  5

  Taylor's had good customer service skills. I would recommend her to anyone.

  Response from the owner

  We’re happy to have the opportunity to serve you and appreciate your review!

• S

  Sherria Brooks
  5

  Ms.Lyneise in trussville store was very professional and went out her way to give me good service she deserves a A

  Response from the owner

  Hello, Sherria! We will be sharing your review with our Trussville team to encourage them to continue striving for excellence in customer service.

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  Crystal Blue
  5

  Darian gave great professional customer service skills and well knowledgeable of helpful information it was a delight for him to service me thanks again.

  Response from the owner

  Hey, Crystal! We love what we do and getting word that we are exactly what you were looking for makes us beyond excited.

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  Marie Gill
  5

  Tammy and all of the folks at the Trussville office are wonderful. I would recommend this company to anyone.

  Response from the owner

  Hi, Marie! We're happy to know you are satisfied with our Trussville team.

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  Bubba Davidson
  5

  I was in a bind with helping someone else and the folks at the Trussville office were outstanding and so helpful

  Response from the owner

  We know that everyone could use a little extra help sometimes, and were happy to be here for you when you need us!