1st Franklin Financial N Church St, Thomaston

1st Franklin Financial Reviews

• f

  forrest edwards
  5

  They were very helpful an nice when I called them about a loan that came in the mail. Came to the office, gave a little information an signs a few papers. Easy payments. Got a check, cashed it an handled everything that I needed. Thank you 😊

  Response from the owner

  Hey, Mr. Edwards! We’re happy to have the opportunity to serve you and appreciate your awesome review!

• G

  Guicci79 Palmerboi
  1

  Don't deal with either branch in Barnesville or Thomaston! Crumb snatchers! Processed my payment via PayPal and phone last week. Money stayed in my account all weekend untouched and they call me today with a penalty charge because their system does not accept payments in check processing form. Cool, my problem is, if this was a problem before with previous customers it should be made known that the payments do not go thru rather than tack on penalty fees unaware to the customers! BOTH offices were rude as well as discourteous. Recommended I call my bank. Well my bank has not been giving myself OR anyone else any processing problems. Sounds as if they are preying on customers unaware of this situation and I would advise all customers to deal with cash only while dealing with these branches and keep it as less as possible! They asked for routing numbers as well as account numbers. I furnished both, TWICE! Their system don't allow those payments from Cash app, PayPal or Chime. I was told this upon the second phone call after requesting a extra service charge!

  Response from the owner

  Thank you for sharing your experience with us. Unfortunately, we currently cannot accept any electronic form of payment, except for ACH payments straight from your checking account. If you would like to discuss your customer service issues with someone from our Corporate Office, please call our Quality Assurance Department at 1-800-700-7943 at your convenience.

• K

  Kelli Yates
  5

  All of the ladies always go above and beyond to help our family, and we are so very thankful.

  Response from the owner

  Hi, Kelli! We are thankful for your time and your willingness to write a review to let us know how we are doing.

• K

  Keshun Andrews
  5

  Good people and easy to work with

  Response from the owner

  We appreciate you choosing us to serve your financial needs, Keshun!

• D

  David Partain
  5

  Never a problem , once they know you and always friendly service, with the no hassle people from 1st Franklin. Thank You!

  Response from the owner

  Thank you for your willingness to write a review to let us know how we are doing.