1st Franklin Financial Ford Plz, Richmond Hill

1st Franklin Financial Reviews

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  ShaRon Stern
  5

  My experience with First Franklin has always been excellent. Aisha’s customer service skills are beyond exceptional. Aisha is always a pleasure to talk to when I go into the office and when speaking with her over the phone. Keep up the great work Aisha and First Franklin😉😉😉

  Response from the owner

  Please know that we remain committed to be the best in the industry, so that we may gain your business time after time.

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  John Looman
  5

  Great to work with, and really want to help you out. Always a joy to go in and update anything they always are super friendly and treat ya like family. Charlene and the crew are the best!

  Response from the owner

  Hello, Mr. Looman! Online feedback is important to us and we are thankful you took the time to let us know about your experience with our Richmond Hill team.

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  Candace Giddens
  5

  I have been dealing with Aiesha for years now & she is excellent! The office is very clean & the staff are very friendly. I definitely recommend!

  Response from the owner

  We are delighted to have had the opportunity to serve you over the years, Candace! Your review serves as a confirmation that our efforts in delivering excellent customer service is paying off.

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  Alexandria Andronikos
  5

  I usually don’t post reviews but the experience that I had needs to be shared! I was greeted with smiling faces when I walked through the door, it immediately eased my nerves. Any questions I had were answered and the process was quick. Charlene and The ladies of First Franklin Richmond Hill definitely are the best of the best.

  Response from the owner

  Hi, Alexandria! Please know the will always try our best to provide you with the best service possible. Thank you for your kind review!

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  Sarah Osborn
  5

  I worked with Aisha and she was professional, straight forward and fully explained the terms, etc. She as well as the other staff that I met in person or spoke with over the phone are always helpful and polite. Esp. during COVID, they're very sanitary, everyone social distances, masks, etc. I was extremely impressed.

  Response from the owner

  Hello, Sarah! Thank you for taking the time to leave a review and telling us about your experience with our Richmond Hill team. We look forward to serving you again!

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  Heather J Owens-Knox
  5

  Aisha is fabulous. When my family was in a crunch she came through for us. The process was smooth and efficient. Very professional but still welcoming! I would definitely recommend this First Franklin Financial to anyone in need of emergency cash or a loan.

  Response from the owner

  We are so happy that we could help you in your time of need. Thank you for your review and your recommendation.

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  Giovanna Joyner
  5

  I applied for a loan and was contact by Ms. Aisha. She reviewed my application and informed me exactly what I needed to submit and the simplest way to submit them. Aisha was able to get me approved and gave me my funds same day. The process was quick and her professionalism and customer service was impeccable. They have a forever customer in me!

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  Tip Brown
  5

  Staff was Great!!! Got me just what I needed ❤️

  Response from the owner

  Our team is happy to hear that our hard work is paying off! If there’s anything we can do to serve you further, please let us know.

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  Christopher Rose
  5

  I must take this time to commend Aisha on her professionalism. She made the process seem like clock work. It was a pleasure doing business with her.

  Response from the owner

  Hello, Christopher! We are thankful for your time and your willingness to write a review to let us know about your experience with our staff.

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  Jennifer McCoy
  5

  I have used them with a couple of loans and had a great experience every time. The staff is personable and are very kind. If I ever need another loan Richmond Hill First Franklin will be my first stop.

  Response from the owner

  We are delighted to have had the opportunity to serve you.