1st Franklin Financial US, Pooler

1st Franklin Financial Reviews

• K

  Kendra Drake
  5

  The staff was super friendly and amazing. They were able to approve me the same day applied and it was not hassle to sign the paperwork. Great service and knowledgeable staff.

  Response from the owner

  Hey, Kendra! Everyone here is working hard to deliver first-class service to inspire you to continue visiting us.

• H

  Hassan Jacobs
  5

  Great people. Great place. They were considerate and even stayed after to help me out. I would definitely reccomend!

  Response from the owner

  Hello, Hassan! We appreciate your business and value your feedback. If there is anything we can do for you, please let us know!

• A

  Angel Alexis
  5

  Thank you for your assistance! Always nice and helpful people working there that will go the extra mile to assist you.

  Response from the owner

  On behalf of all of us at 1FFC Pooler, I would like to thank you for sharing this great review about our team! We are thrilled that you enjoy your experience with us.

• D

  Dj Smith
  5

  Great customer service! Miss Bri walked me through everything and was very helpful will use again

  Response from the owner

  We can't wait to serve you again!

• E

  Elizabeth Blue
  5

  The staff is absolutely amazing!!! I cannot recommend this branch enough!!

  Response from the owner

  We're glad you think so highly of our Pooler team, Elizabeth!

• D

  Deontray Grant
  5

  Very professional and quick process glad to have chosen this branch

  Response from the owner

  Hi, Deontray! We're happy to know you are satisfied with our Pooler team.

• g

  gonzalo martinez
  5

  Amazing staff! If you ever want to get a loan ask for Wendy or breeana they will hook you up.been using this place for years and over all amazing place to use.

  Response from the owner

  Thank you for trusting us with your financial needs throughout the years! We will always try our best to provide you with the best service possible.

• B

  Brittany Hagar
  5

  If you decide to get a loan here, you should absolutely let Breeanna help you! She was very professional, quick but patient, and just overall a very nice person. I will always make sure she is there before I go in for a loan!!

  Response from the owner

  Thank you for your kind review of our Pooler staff! We believe all our employees put our customers first and it's great to hear about your positive experience. We hope you come visit 1st Franklin Pooler again!

• C

  Cheryl Wilson
  5

  Love this place and the people are amazing

  Response from the owner

  The 1FFC team here in Pooler is thrilled to receive your review, thank you!

• T

  Traetuus Vainglory
  3

  This is an edited review. Honestly is what is. Come with collateral. MAKE SURE they know the length of term you are wanting, or you'll get hindered into a 12 month term with insanely high prices for a monthly payment. Don't fall for the 48 month term as advertised online like I did. I even specified my term as well at 48 months when I applied for the loan online, was verified for such, got there 12 month term at nearly triple the cost for what I budgeted when I applied. So I just took the money and said heck with it. Not paying 12 months just giving them the dollar amount back on the first payments due date, and closing shop. Not for those trying to have a serious line of credit open for the long term. Like I said. Is what it is, just your typical loan place, but I did get my loan after 7 days, and the lady there was very nice, and homegrown mentality. Obviously this review does not reflect her nor her staff, just the principles as a company, and their practice as a whole when it comes to marketing incentives, and transparency in the fine print.

  Response from the owner

  Hi Traetuus Vainglory, thank you for bringing this situation to our attention. We’d like to apologize for any inconvenience we may have caused you. Providing excellent customer service is our top priority and we are sorry to hear that you received less than our best. We’d love the opportunity to speak with you about this situation. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.