1st Franklin Financial Pepperell Pkwy, Opelika

1st Franklin Financial Reviews

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  John Hedges
  5

  Great company, easy financing and user interface. Had just a bit of trouble creating my account but I think that had more to do with my e-mail than with 1st Franklin... that being said I contacted this branch and Abby was extremely helpful!! Stayed with me on the phone and walked me through a couple of work-arounds until we figured it out!! Extremely helpful and kind individual. Sounded kinda cute too!

  Response from the owner

  Hey, Mr. Hedges! We are thankful for your time and your willingness to write a great review for our Opelika team! It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence.

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  Samantha Trotter
  1

  Their very rude! I never finished a application with them and they pulled my credit a month after STARTING not FINISHING the application. I was assured that my credit would not be pulled until I FINISHED the application. When I called to ask questions just to get clarification the receptionist was VERY RUDE. I called and spoke to someone in the Prattville office about the situation she was very nice and explained what could have happened and she show that the application was not COMPLETE!

  Response from the owner

  If you would like to speak to someone from our Corporate Office about your experience, our Quality Assurance Department would be happy to assist you. Please give them a call at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

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  Melissa Smith
  5

  This place is awesome. Fast, friendly service and will give you the best loan options when you are getting through financial hardships.

  Response from the owner

  We're delighted to hear that you are satisfied with your experience at our Opelika office. Thank you for your review, Melissa!

• s

  sherrell bynum
  5

  This is a very good company, and the staff is so friendly. I'll always do business with them.

  Response from the owner

  We look forward to serving you for years to come, Sherrell!

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  Ruby H Carr
  1

  My last review was for the Alexander City Office. My first loan was with the office in Opelika. I never forget the same day they denied me a loan. The Office in Alexander City Alabama APPROVE me a loan. Never again will I do or recommend anyone to the Opelika Office. I will continue to drive to Alexander City for good Customer Service

  Response from the owner

  We are disappointed to see a negative review for our Opelika office. If you would like to speak further, please contact our Quality Assurance Department at 1-800-700-7943.

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  Richard Smith
  1

  I have dealt with first Franklin in Dahlonega, Georgia for many years. Have had numerous loans with them. Just paid off a 4500 dollar loan with them. And this one here wont even give me the time of day. Well the First Franklin in Alabama will not be getting any of my business or my friends business in the future. I guarantee you that. I would not deal with them if you ain't got too!!!

  Response from the owner

  We would like to apologize for your negative experience with our Opelika office. We’d like to hear more about your situation to see if we can make things right. If you wouldn’t mind giving our Quality Assurance Department a call at 1-800-700-7943, we’d love to speak with you.

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  Ry Goods
  1

  These people are evil.. This is as bad as a pay day loan. The only 5 star reviews are from their employees. Kayla Smith is an employee and rating like a customer. They will rip you off any chance they get because morals don't matter in "high risk" lending.

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  jaybird 82
  5

  I've been dealing with First Franklin for many years now. They've always been keen on helping me in any way possible.

  Response from the owner

  Thank you for being a loyal customer throughout the years!

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  Randy Mays
  5

  Those ladies are Awesome.very very friendly and professional.they were able to help me tremendously.I.recommend them highly.

  Response from the owner

  Thank you for taking the time out of your busy schedule to review our business, Mr. Mays.

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  Janice Hawkins
  5

  Kevin is a great manager and the staff is is very professional and courteous and kind .Go and visit them at 7830 Veterans parkway suite f

  Response from the owner

  Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service.