1st Franklin Financial W University Ave, Hammond

1st Franklin Financial Reviews

• S

  Soumekie Moore
  5

  I will not do business anywhere but here. Very nice staff. I love this place !!!

  Response from the owner

  We are looking forward to serving you in a future visit!

• T

  Terry Walls
  5

  Very friendly an nice I would recommend if you're in a jam or just needing extra cash to go an see them they will take good care of you...❤️

  Response from the owner

  Hey, Terry! We are hard at work to make our business the business of choice for those who appreciate service excellence.

• D

  Dentory Self
  1

  I want to make it known. I have been calling just for a peace of mind. Ms. Marion was kind and helpful for the short time that I spoke with her. My primary representative was Ms. Cindy. Her attitude , I'm sure, is the primary reason she is "Ms." instead of "Mrs.". Again, I just wanted a peace of mind on my balance. They overcharged me quite a bit and I've had to miss several bills due to that. She was extremely rude, unhelpful, and just downright uncooperative. The same questions I asked Ms. Marion, I asked her. I got more "I don't knows" than I've ever had. At the end of everything, she started to get more rude with me because I wanted to speak with someone since she said that she was no longer in charge. She angrily gave me the information, then rushed me off the phone saying that she had someone in front of her. I'm sure no one would want to work with someone who is as disrespectful as her. I do not recommend this place at all. If you do go, ask for Ms. Marion!!

  Response from the owner

  Thank you for your comments regarding your recent experience with our Hammond office. We apologize for the negative experience and assure you that your feedback was shared with the branch employees as well as the Regional Director. If you would like to speak to someone from our Corporate Office about your experience, our Quality Assurance Department would be happy to assist you. Please call them at 1-800-700-7943.

• M

  Michael Griffin
  5

  I would never go to another company other than 1st Franklin.. They truly understand and meet your needs. Truly caring people. I would recommend them to EVERYBODY!!

  Response from the owner

  Thank you for trusting our Hammond team with your financial needs, Michael! We look forward to serving you for years to come.

• R

  Robert Addison
  5

  Friendly, willing to help, process was easy,

  Response from the owner

  This review made our day!

• S

  Sharell Lapine
  5

  The people was very helpful and friendly.

  Response from the owner

  Hey, Sharell! We will always try our best to provide you with the best service possible.

• m

  marcus young
  1

  Avoid this place at all cost ! I initially got a loan from them solely to build my credit and I was told the day I got my loan that they report. Nine months down the road I apply for a car and I find that they aren't reporting. I call and every time I'm given the run around. So I finally called the 1-800 number to be told they haven't been reporting since last year! Yet every time I call this branch I am lied to! I will NEVER do business with them again !

• L

  Lori Creel
  5

  Great customer service and friendly faces. Marion made my experience a pleasure. I would highly recommend First Franklin for your financial needs.

  Response from the owner

  We are so glad we were able to help you. Helping our customers is what we love best.

• T

  Tracy Walker
  5

  Have been doing business with this location for almost 5 years. The staff is friendly and professional. Marion is always helpful when answering my questions and concerns about my account.

  Response from the owner

  We are thankful for your time and your willingness to write a review to let us know how we are doing.

• B

  Bayou Pawn And Jewelry
  5

  I've dealt with this branch for years. They've always been accommodating and more than willing to meet my immediate needs. Best in Hammond!

  Response from the owner

  We are so glad we were able to help you. Helping our customers is what we love best.