1st Franklin Financial Riverside Pkwy, Lawrenceville

1st Franklin Financial Reviews

• T

  Terreceda West
  5

  Hello, I really need to acknowledge Ms. Audrey. She is extremely amazing. Ms. Audrey is very polite, very eager to help me with the online account setup for my payments. Not once did she show that she was in a rush to help me. Ms. Audrey is very savvy with the sign ons and helping me with my issues. I can't thank Ms. Audrey enough for her expertise and the smiles when she talks. Ms Audrey is the greatest!!!

  Response from the owner

  We always enjoy seeing amazing 5-Star reviews like this for our Lawrenceville team members! We’re thrilled that you were satisfied with our services.

• D

  Deedee Brown
  5

  I went into the office today and Jessika took very good care of me. She’s so sweet and she takes her time with telling you everything you need to know. I really appreciate her so much!

  Response from the owner

  Hey, Deedee! We love what we do and getting word that we are exactly what you were looking for makes us beyond excited.

• T

  Trish Wall
  5

  Been doing business with 1st Franklin and this branch in particular for 5+ years. Branch Manager Vickie is always helpful and willing to work with me when things are tight. Today was no exception. Ms.Jessica worked up some options that would best fit my needs and was able to turn my 2 loans into 1 with a slightly lower payment and was even able to get me some cash. Thank you Ms. Jessica and 1st Franklin for always being there to help with my financial needs.

  Response from the owner

  Hey, Trish! When we first read your review, we could not help it but smile. Your review serves as a confirmation to all of us, that our efforts in delivering excellent customer service, is paying off.

• C

  Cleme D
  1

  Worse experience. I had a loan that ended up in garnishment. It was garnished once and I paid the rest of the balance in full on a Wednesday right after the garnishment. I got paid the next week on a friday and I still had my wages garnished. I call there and the first lady was helpful and nice but then I talked with their legal department and they said that they just sent the notification that I was paid in full and to stop the garnishment the day before I got paid which resulted in the garnishment. I called the office back and talked to a manager and she was way unprofessional, she was cutting me off while I was talking, and very combative when I only wanted to get understand what was going on. After about 4 days of back and forward I am still waiting on my refund. I don't recommend

  Response from the owner

  Please know that your feedback is important to us, and we would like to discuss this matter with you. Please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

• M

  Master Jayyy
  5

  Before applying I was a little hesitant with the process but Jessica G with 1st Franklin Financial was awesome. She was very helpful and thorough with the process. Definitely will be returning if needed. Thank you again Jessica !!!! -Jeffery B

  Response from the owner

  Thank you for giving us a try, Jeffery! We hope to become one of your favorite companies to do business with.

• J

  Jasmine Belin
  5

  Jessika was such a great help and a pleasure to work with! I definitely would recommend working with her for all your financial needs.

  Response from the owner

  It was our pleasure to help you, Jasmine! Thank you for recommending us.

• j

  jwoods310
  5

  Audrey was very helpful and thorough. I’ve been getting loans with Franklin for several years and never had any issues. I recommend them.

  Response from the owner

  Thank you for recommending us in your review! We’re glad we've made your experience a great one throughout the years.

• A

  Ashley Ramsey
  5

  Incredible customer service! Audrey was very helpful and knowledgeable. Great personality!

  Response from the owner

  Hello, Ashley! Thanks so much for sharing your experience with us. We look forward to seeing you again soon.

• e

  emanuel calderon diaz
  5

  Jessika was a great help with everything, talked me all the way through the process of what we were doing , highly recommend.

  Response from the owner

  We are so grateful for your feedback! Thank you so much for taking a few moments to let us know how we are doing.

• Y

  Yasheka Byner
  5

  Audrey is always amazing helpful and overall wonderful person, I’m really I get to go through this experience with her

  Response from the owner

  Hello, Yasheka! We are so glad that we were able to help you! We’re thrilled that you were satisfied with your experience.