1st Ed Credit Union Kennebec Dr, Chambersburg

1st Ed Credit Union Reviews

• J

  JoAnn Papoutsis
  5

  Over the many years I've been a member, I have always found the staff to be prompt and courteous. The Loan Department, in particular, has always gone the extra mile to make sure the process was smooth and timely.

  Response from the owner

  Thank you so much for the review and for being a member of 1st Ed! We appreciate your business and look forward to working with you in the new year.

• c

  cherie stoner
  1

  Let me say I have been with this credit union for many years. I have had the outmost respect for those who have worked with me and never had an issue until today! This has been the worst experience in the past 30+years as a member of the credit union! I had fraudulent activity on my card and because I know the person doesn’t mean they had permission to use my account which is why I took the steps I needed to to fight it! However the case is still open at first the credit union credited my account, then today called to tell me they were taking their money back and treated me like I am in the wrong or was at fault for this person using my information! I have never been made to feel like I was doing something wrong in a situation like this! They went from having my respect to making me feel ashamed to even go to the bank! If I was able to I would leave a 0 star review!! 30+ years you obviously don’t care about your members!

  Response from the owner

  Cherie – We empathize with your feelings of frustration and providing outstanding service to our members is our highest priority, especially long-standing members such as yourself. Unfortunately, fraud occurs in many different forms and it is our goal to protect our members and their credit union to the best of our ability.

• M

  Marcus Ardiel
  5

  I have been a member here for many years! The weird thing is, I have also moved a ton and been out of state alot of the time. Everyone at this location has been amazing. Toni and Amanda have always treated me like family. If you are thinking about setting up an account you should!

  Response from the owner

  Thanks so much for the kind review Marcus, we are so happy that you chose 1st Ed Credit Union for your financial needs!

• S

  Sam Dalious
  1

  Pretty horrible every time I go. They got rid of the ATM (which makes no sense whatsoever). The coin machine is also always broken. The last 4 times I went in, it was broken. When I asked a teller to count it for me, she acted like it wasn't her problem. Really? It is not my fault the coin machine isn't working literally every time I go. Your job as a bank is to count my money. I just wanted to trade my change in. It seems like I have an experience like this every time I go. I will be closing my account very shortly and switching to a bank that actually values my business.

• D

  D Sleezy412
  1

  At this point I just want to be able to access my account , my money because I haven't gotten a debt card for 7 weeks then when I when to activate it . It won't let me even though I did everything it told me to do. I just feel as if they do not care bout me at all.

  Response from the owner

  We apologize for the issues you've been having with your debit card. Please contact us at 717-264-6506 and ask for the Branch Manager.

• S

  Sherri Stottlemyer
  5

  My family has been members for many years & we have always been satisfied. We appreciate the staff's expertise & professionalism.

• C

  Carolyn Hart
  5

  There isn't anything that has come up that the credit union couldn't handle for us. A great group of people.

  Response from the owner

  Thanks for taking time to give us a 5-star review Carolyn! We’re happy to hear that we've been able to help you with all of your financial needs.