121 Financial Credit Union Youngerman Cir, Jacksonville

121 Financial Credit Union Reviews

• G

  Gloria Miller
  1

  I've changed my banking away from 121 except for my car loan. It gets harder and harder to make that since the bank keeps closing drive thrus. I've had the worst service, including a blond woman at the Touchton branch who couldn't get off her personal call to take less than 10.00 in rolled coins, only 3.00 in pennies. Their coin machine was down so she said I could drive 30 minutes to the Mandarin branch and use theirs. The drive in at Mandarin doesn't exist now. You have to get out and go in the strip mall after you are buzzed in. I called and spoke with a phone rep who walked me through how to set up connecting my bank so that I could do the payment that way. Unfortunately she gave me instructions on how to set up transfers from 121 instead of to them. Back to square one. At this point I'm just thinking refinance on my car payment to another bank even though it's almost paid. The attitudes of some of the employees is really bad and the service! I do not recommend them at all.

• B

  Beth Mangus
  2

  Need to let the customers know what services this new location to Morris and Blanding offer, b/c my Husband went to get money out of the ATM and there is none, he said didn't even look like it was opened yet. Is it? What are the Hours? Do they have a drive thru? Do they have ATM machines? How do we deposit after hours, this was such a bad move on 121's part. The location in OP that they had was perfect.

  Response from the owner

  Hello - our new location has an ATM/LTM in the vestibule which is available 24 hours to members with their debit card swipe for entry. There is a coin machine in the new branch and it offers all of the same services as our prior location. Unfortunately it does not have a drive-thru. We’ve done our best to communicate this move to our members over the last six months. There are some elements of construction still underway in the parking lot but should be completed by the end of the month. I hope you can give us another chance.

• T

  Tosha Degraffread
  5

  Absolutely the best credit union. I have been with Vystar for years & can't get anything with them. But with 121 Financial it's so different & offer so many financial opportunities to build!!

• A

  Anthony Murray
  5

  Great customer service! Always make me feel like a valued member and not just a number! Will continue to recommend friends and family to 121 FCU!

• E

  Eva Hardrick
  5

  I have been a member of 121 Financial Credit Union since the early 2000. During the beginning, I utilize this credit union to make deposits because my affiliate credit union was in another state. I loved to go inside and I knew the tellers by their name. One day, one of the friendly tellers asked me to open my account here. I have always had a favorable experience when I visit, call or discuss issues. Thank you.

• S

  Samantha Hersey
  1

  The worst bank ever. Got a truck financed through them and we’ve paid over 4000 because they keep saying the insurance I have isn’t correct. First they don’t accept fleet truck insurance. Then they needed the lien holder correct. This has been going on for months now. We’ve never had a problem with any other fleet trucks/ banks besides this one. Avoid them at all costs because a lot of the people there are incompetent.

• T

  Tobie Bennett
  5

  I’m very glad to be a member of 121 Financial Credit Union . The services that I receive on every visit makes my day go a lot better. Today I was helped by Mrs. Shannon Hopkins and Douglas Jones. They and everyone here are my go to people for financial guidance 👌🏿🦾💯

• R

  Ruth Parker
  5

  I would like to thank 121 Financial Credit Union in Argyle for the truly great service I received on a recent visit. I appreciate their professional and so friendly outlook . I can tell they know their jobs well. The process was quick and went very smoothly. I thank Doug J. and Corrine C. for their help and each teller. I have had nothing but good experiences their. You're the best.

  Response from the owner

  Thank you for your kind words, Ruth! The Argyle crew are true rays of light and always have smiles to share.

• J

  Jacqueline Bell
  2

  The feel of this branch is very different than others I've had the pleasure of banking with. Have been a member since 1996. This branch has very little customer focus and the majority of the employees are not friendly. They merely do their jobs and move on to the next person. Went in for a replacement debit card today and the gentleman that assisted said, "the replacement fee will be $10.00 because we expect our members to be responsible and keep up with their cards ". . . Seriously, you tell a 20 year plus member that???

  Response from the owner

  Ms. Bell - As always, it was great to see you and serve your banking needs in person, whether in River City or Orange Park. As a 20-year member with us, we are so appreciative of your loyalty and business and we’re glad that we could provide you with a replacement debit card, free of charge, during your branch visit. Thank you for your kind words during our call about this matter and we again apologize for any inconvenience you had while banking with 121 Financial. We are always working to improve our service and your feedback is invaluable.

• D

  Deniece King
  3

  I truly feel they should consider all of the branches having the same hours, I say that because I am a new member of 121 Financial and I recently switched my direct deposit to go into my new account with them, however, as with any company they normally give you a paper check first before they start your direct deposit, since my check did not come until Saturday I had to wait to deposit it, unfortunately, the 121 Financial that is on Hutchison Park which is by my house was not open so therefore I had to deposit it through the atm and now there is a hold on it and I needed my money at that moment due to me having to pay bills, it wasn’t until later that I found out that certain ones are open from 9-12. The customer service is great but this is just one situation that was kind of irritating due to the fact that I needed my money at the moment I deposited my check and now I still have to wait.

  Response from the owner

  Hi Deniece - we’re sorry this has been a frustrating process for you. There are typically holds on checks deposited by the mobile app or ATM. We have co-op partnerships with dozens of other local credit union locations that can handle your transactions in person beyond our local hours ... you can find these locations on our website at https://121fcu.org/locations. We know this doesn’t help at all in this instance but we want you to know there are options for your transactions. Thanks for your membership and understanding.