Wildfire Credit Union Wilder Rd, Bay City

Wildfire Credit Union Reviews

• E

  Emily Jensen
  5

  I love being a part of Wildfire Credit Union. They are always so friendly and helpful. One of the employees (Josh) is super helpful and very friendly. When I needed help applying for a loan he was always answering my questions and was never pushy in any part of my interactions with him. I would 100% recommend Wildfire Credit Union.

  Response from the owner

  Thank you for the 5 star review Emily! We are so very happy that you are a member and that you recommend us!

• A

  Andy L
  1

  Possibly the worst credit union in Michigan. This place is a joke. The customer service is awful, they have no clue how to do anything. The online banking is a joke as well, it looks like a child put the whole thing together.

  Response from the owner

  I’m so sorry you did not have a good experience with us, we always strive to provide our members with exceptional service. Please feel free to reach out to me to discuss this further. You can reach me at 989-249-8211

• B

  Biden crime Family!
  5

  Fast transactions thru the drive thru, don't go inside very much as there is no need. Always friendly and courteous!!!👍👍

  Response from the owner

  Thank you for the 5 Star review! We are always happy to hear from our members!

• m

  mauy Thai life
  1

  My driver's license was expired by 3 days and they wouldn't cash a check for me.Who does that? And it was a certified check issued by them!!!

  Response from the owner

  We are so sorry that happened. Please give us a call at 989-249-8211 so we can correct this. Thanks for bringing this to our attention.

• E

  Emmarsan Vanderwall
  1

  Fix your mobil banking app! Without fail it takes 5 minutes of typing my password in over an over until it finally lets me see my money! Wildfire Credit Union mobil banking app also doesn’t update transactions timely causing (me personally) multiple overcharge fees. It’s tiring, and I’m losing money! I don’t trust this bank.

• J

  Jeff Shrum
  3

  Everyday type banking is a breeze with Wildfire and they're top notch at that. But, if you have some specific stuff you want done, you're pretty much just a number with them. Don't let the "credit union family" stuff mislead you into thinking otherwise. Services in those types of areas are dependent on the mood of the person you talk to and can vary greatly because of that.

• C

  Chad X
  4

  Not a fan of their credit card "fraud prevention" mechanism that held me up from checking in to a hotel in San Diego on business. I'm already protected by federal law so the protection is for THEM, not me. This had happened on several occasions as I travel a lot for business. Their answer was to call them and tell them I'm traveling as well as the dates I'll be traveling. How about no, it's none of your business. Other than this they're good about loans, both long term and short term. I will continue to support credit unions over banks due to the bailouts of 2008. Customer service is excellent and they're always friendly.

  Response from the owner

  We are very sorry you did not have a good experience with our "Fraud Prevention". We always strive to provide our members with our best service every time. If you would like to chat more about your experience please give us a call to chat on how we can do better. 1.800.227.2328

• J

  Jacobxsniper
  5

  Very professional bank, I have met tons of friends from Wildfire over the last 5 years being with them. Every worker is committed to supply the best customer service possible and I couldn't say I have had one bad experiance happen since I've been with them. If I had a question or concern someone had an answer, if you want a reliable establishment then Wildfire Ctedit Union is your one stop shop!

  Response from the owner

  Thank you for your review. We are happy that we can be a reliable Credit Union for you! Thanks for being a member!

• H

  Hannah C
  1

  Recently had my wallet stolen and I went in to the bay city wilder location to have a new card printed out. I worked with an older red head named Lori. Upon telling her I had my wallet stolen and was unable to provide my license she ROLLED her eyes and told me she likely would not be able to help me stating I would need to get a new license before coming to get my new card. I explained that I kind of needed money to do so and she once again rolled her eyes, huffed and asked me my security password. ABSOLUTELY everyone else I dealt with at this establishment was kind, and happy to be there. Lori however was WAY less than helpful, and turned this in to way more of a process than ot should of been. I will be trying my best to not return to this particular location.

• s

  shawn stolter
  5

  Wild fire credit union is great! The staff is very friendly as well. They offer online banking as well as walk in, they express that they actually care about you as a individual compared to other banking companies.