Westlake Financial Services Wilshire Blvd, Los Angeles

Westlake Financial Services Reviews

• J

  Jason Montalvo
  5

  Just want to give a big thank you to Brenda Ramos for assisting me on my car payment. Making sure I had a good date to submit payment each month. Amazing customer service and patience! Thank you again.

  Response from the owner

  Thank you for posting a review Jason! We have passed along your praises to Brenda. We are happy to hear you had a great experience and look forward to assisting you with your future needs.

• T

  Ty Jackson
  1

  Have perfect payment for over 2 yrs call to make a payoff for a little over 2000 and would t accept my credit card but takes 2 months to recieve a title ! What a joke I would never reccomend them for nothing high interest if you have good credit I would definitely see what other options, I was conned by the dealership always double ck your paperwork them salesman slip #s in there when I found out what the interest rate was I've been making triple payments to pay it off ! Their crooks !

  Response from the owner

  Thank you Ty for taking the time to leave us a review. We appreciate your feedback.

• K

  Kristyn Breece
  1

  I'm warning anyone who uses this company they are the worst! First to start a relationship the day before ur payment is due they call 12 to 15 times no exaggeration on every number you give them!! It's so much its harrassment! I paid my vehicle off asking on the phone is this the exact money that is owed 3 employees told me yes that is exact amount! They said my title would be sent out to me within 3 to 4 weeks! I called to find out an estimated time title would arrive...to find out after it was paid car off they added $275 extra charges 5 days later??!! Charges from where for what? How do you have a vehicle considered paid off then 4 days later add a charge! And if I didnt call about the title would they have come and repossessed the car that was paid off since they never emailed or contacted me about this!! I feel like this place is very unprofessional and very scary doing business with them! Almost like a scam just to take money over and above what is owed! I feel they try to do this thinking you have no money to fight them! Spent hour plus on phone to get I dont know, I'm not sure, let me check! Be very careful!!

  Response from the owner

  Thank you for your feedback Kristyn. We’re sorry you had a negative customer experience with us. This isn’t the kind of experience we want our customers to have and we would like to investigate the reason for this further. Please contact us at [email protected] so we can follow up with you personally. Thanks for bringing this to our attention.

• C

  Cynthia Canales
  5

  This 5 stars is for Juan. His kindness and patience were truly amazing. He doesn’t make you feel like a bad person or less than. While I wish the company as a whole was like that, count yourself lucky to work with someone so kind when dealing with a bank loan.

  Response from the owner

  Thank you for posting a review Cynthia. We have passed along your praises to Juan. We are happy to hear you had a great experience and look forward to assisting you with your future needs.

• r

  riley mcnair
  5

  Was having a hard time with other customer service people and then had the pleasure to speak with Marvin Aleman. He made my experience simple, easy, and well explained. He performed his tasks and helped me feel more appreciated as a customer. 10/10 would recommend him again and westlake financial services as a whole.

  Response from the owner

  Thank you for posting a review Riley! We have passed along your praises to Marvin. We are happy to hear you had a great experience and look forward to assisting you with your future needs.

• M

  Malia Belleza
  1

  I have this bank for my loan on my car. This is very recent so I don't have much payment history, but with COVID 19 happening and everyone being out of jobs I thought (and heard from friends) that most banks would be understanding since I am unable to work and I am still currently waiting for unemployment. When I called they said they can't hold payments at all. They didn't give me much detail as to why payments or even just one month could be held, they just told me I was unable to after doing research with my account (which I've been on time with all the payments that I have had so I honestly don't know why).

• R

  Rabbit Skipper
  1

  Lol. I'm not really sure why you deleted my review. Try to maintain some integrity. Erasing negative comments won't negate your poor customer service and lack of professionalism. Like I stated before, I thought your company had experienced insolvency due to its antics. Again, my experience with your company was a long time ago.

  Response from the owner

  Hi, we would like to apologize for the negative experience you had. We strive to provide quality customer service to all of our customers. We’d like to learn more about your specific situation and try to make things right. Unfortunately, we were unable to locate your account information. Please contact us at [email protected] at your earliest convenience, so that we can further assist you. We look forward to speaking with you.

• R

  Renee’ Simpson
  1

  In the loan process now, and the experience has been AWFUL! Wished I had checked this company's reviews prior to proceeding. I complied with and provided everything needed to process my car loan. Received a call from their office for a telephone review. This was to go over my application, confirm information, give me details about my loan and to welcome me. A few hours later I receive a call from their underwriting department wanting a landline for my employer, which I provided. But mind you, the dealership doesn't even have a landline, the owner uses a cellphone. Plus many contractors and builders only use cellphones. But to top it off, the underwriter requested a copy of a CANCELLED PAYROLL CHECK. The car is less than $7000 yet, you would think it was $50,000. My employer probably has a paperless account since it's a small company. Nevertheless, I doubt very seriously if they're going to go through the hassle of searching their bank account for such a request, which would also disclose their financial information. I've NEVER heard of supplying a cancelled payroll check. The the lady with whom I spoke to in underwriting was EXTREMELY RUDE! Who would want to do business with this company! I'm WARNING others to stay away from this company!

  Response from the owner

  Thank you for sharing your feedback with Westlake Financial Services, Renee. We take all of our customers’ concerns seriously. We apologize for the negative experience you had with our company. We do not support this type of customer service, and we are working very hard to make sure that everyone is helped effectively and within a timely manner. If you have any questions about your account, please contact our customer service team at 888-739-9192.

• A

  Anthony Clayton
  1

  One word TRASH! Costumer service is horrible hope they go out of business. They don't want the loans they give out paid off (they want the monthly interest only payments)if you trade your vehicle in get ready for a call every day at work late at night etc. Steer clear everyone!

  Response from the owner

  Anthony, we’re sorry to hear that you had a poor customer experience with us and we offer our sincere apologies. Please contact us at [email protected] so that we can discuss how to fix this issue. We want our customers to always experience the best in customer care.

• R

  Roger Cain
  1

  I am a customer of westlake .I used them before and did good I paid my truck off so I descided to use them again. I fell behind on a payment due to slow work but caught it up. I checked to see what my payoff was and was shocked to find out the payoff Ballance only dropped 100 dollars withtow payments of 450 a month .not to mention a 5 dollar fee just to pay them the payment. What a rip off ..only good experiancet time around isn't credit has improved a little. I'm about to go trade the truck in and finance threw someone other than Westlake. As far as. Referring anyone to Westlake I wouldn't recommend them unless someone has bad credit and hard to get approved threw some one else..

  Response from the owner

  We truly care about our customers and are working to address concerns we are made aware of. Please let us know if there is a specific concern we can help resolve, we would like the opportunity to try and provide a resolution. Please contact us at [email protected]