Western State Bank 2nd St, Leoti

Western State Bank Reviews

• S

  Susan Schrader
  5

  I had a very productive, problem solving appointment with Ana Sillas at WSB. My iPhone12 and iPad had to be reset through the bank with face recognition to access my accounts. Ana is very personable, knowledgeable and she offers exceptional customer service! Thank you, Ana

  Response from the owner

  Thank you, Susan, for taking the time to review us! We are so happy to hear Ana took great care of you and provided the level of service we always strive to achieve. Thank you for choosing to bank with Western; we appreciate you!

• B

  BK Steiner
  3

  My mother just recently passed away and had dealt with multiple branches of the bank. All the ladies I spoke with regarding her accounts and trying to locate safety deposit boxes she had keys for were so compassionate and kind. However, when I called the Leoti branch, the man I spoke with, even after I informed him of her passing,, that I was the executor of her estate and i knew i needed the death cert. , I was just inquiring about the safety deposit box so I didn't need to drive 3 hours, had no compassion, put me on hold for 10 minutes to look up her information then rudely informed me that I was not a signer on her account and he would not discuss it with me. No duh! If I drive and find there was no reason to go that far...how rude and inconsiderate!!!

  Response from the owner

  Hello BK, First, we are truly sorry to learn about the loss of your mother. We are glad that the majority of employees you spoke with treated you with the compassion and kindness you deserved. We regret to hear that was not your experience with every employee. As you discussed with our banking center president, there was some unfortunate miscommunication while attempting to protect customer information. We continue to emphasize customer privacy with our employees, as we’re all aware of the sharp increase in fraud (nationwide) in recent years. We are working to educate and better train our employees on best practices for customer service as well. We are sorry this was the experience you had with our bank, but we appreciate you letting us know so that we had a chance to correct it and prevent a similar situation in the future.

• J

  Joe Guerra
  3

  I've been banking there since I was a teenager, seen a lot of changes over the years, but when u get treated like you don't matter, it's annoying, Andrea u got issues!

  Response from the owner

  Hi Joe, We understand your frustration with your most recent visit. We are short-handed right now as we’re transitioning to a new core processing system, and several of our employees are in trainings. This is a temporary issue, but, unfortunately, can result in longer wait times for our customers. We always strive to put our customers’ needs first, and we are sorry that you did not feel valued on that particular day. We assure you we do appreciate your business and hope to continue serving you for years to come.