Western Security Bank 1st Ave N, Billings

Western Security Bank Reviews

• B

  B Ty
  2

  Employees are not helpful. They post dated transactions causing my account to be charged overdraft fees. Called and got almost no help. Finally an agreement was reached. Received a letter confirming the arrangement. Then come to find out the agreement was not honored. I called to find out what was going on. I never received a phone call back they never get back to me.

  Response from the owner

  I would like to know more about your experience with WSB. We value your feedback and invite you to reach out at 406.371.8208 to discuss the service that resulted in your one star review. Most sincerely, Lea.

• L

  Lee Vogel
  1

  Dosnt update app quick enuff spending transactions in my account totally screws me on bills every two weeks I’m about to go to a new bank if changes aren’t made

  Response from the owner

  Lee, I apologize that your experience has been less than exceptional. Brandon in Customer Support would love to help with the issues you're experiencing. Could you give him a call at 406-238-8816? He looks forward to visiting with you.

• K

  K Knudsen
  1

  Staff here are very rude. I asked for a manager and the lady would not transfer me and basically told me there is nothing that can be done. Called Western Security Bank on Grand Ave and the staff was very kind, and helpful . Mandy Baker was awesome and treated me with respect and kindness. Helped me immediately and provided outstanding customer service . I would recommend using Western Security on Grand Ave. They treat you with kindness and do an outstanding job.

  Response from the owner

  K Knudsen - I apologize that your experience at our Broadway Branch was less than exceptional. In an effort to learn more, our Branch Administrator would like to know more about your phone call to that location. Her phone number is 406.371.8202. She looks forward to visiting with you. Regards - Lisa

• C

  Charlie C
  1

  This bank IS terrible. Money gets pulled out randomly & transactions are “Pending” for days sometimes. & will screw you over. Do not use this bank

  Response from the owner

  Charlie, I apologize that your experience at our Broadway Branch was less than exceptional. In an effort to learn more, our Branch Administrator Jan would like to know more about your experience. Her phone number is 406.371.8202. She looks forward to visiting with you. Regards

• A

  Anthony Chincholl
  1

  Staff are really nice, but ever since they changed to Glacier Family of banks there policies have really changed for the worst. Instead of it being about the people and small local bank mentality and feel, they now feel like a national corporate bank, more about the bottom dollar they can get from every person. I really liked this bank the last 12 yrs, but I'm ready to not deal with any banks ever again.

• J

  Jessy Saunders
  5

  Wanted to open an account and said it was open today (Saturday) and the lobby isn’t open. Someone should change the description of being “open” until 1 PM because I drove down there expecting to be able to sit down with a person and set up an account as I am busy throughout the week. It’s just a little misleading is all.

  Response from the owner

  Jessy Saunders, Thank you for your feedback. We apologize for the inconvenience you encountered when you came to the bank to find the lobby closed. Unfortunately, Google does not allow us to differentiate our listed hours between the lobby and the drive up. We will certainly take your perspective into consideration. In the mean time, we want to help you get that account open. Our lobbies open earlier and stay open later than most banks with lobby hours from 8:30 to 4:30.....5:00 on Fridays. Accounts can also be opened online. Please accept our apologies.

• D

  Daniel Rogers
  1

  Deposited not only my check into the wrong account, did the same thing to a friend in the same weekend. 100% CARELESS

  Response from the owner

  Hello Daniel - I have researched this situation and am very sorry to hear about your less than exceptional experience. Our team strives to get it right and we clearly missed the mark this time around. I sincerely apologize for the inconvenience & frustration caused by the error. To help us improve, keep these measures in mind: Always include a thoroughly completed deposit slip. The customer specific account number helps us to ensure that the deposit is credited to the correct account. Upon completion of the transaction, verify that information on the printed receipt is accurate. We appreciate the opportunity to be of service and will take greater care in the future.

• k

  kc stone
  1

  Was approved for a loan and told to spend 2500$ on floor insurance and we would close that week. Kris the financial guy us a liar and waisted my time and money. I'll be pulling my multi million a year business from this bank soon. I would never recommend Kris E or this bank for those reasons

• D

  David Richardson
  1

  Your internet is slow kick me off three times today, and lock me out. Happens a lot

  Response from the owner

  David Richardson - I apologize that our online channels have not been working well for you. Our eBanking Team is available to help trouble shoot problems. Please reach out when it's convenient for you at 406-371-8262 or [email protected]. We look forward to being of service!

• M

  Marijane Woodbury
  5

  I always go inside the bank The staff is always fun to interact with. Oh yes,did I mention Helpful!