WESTconsin Credit Union Hils Ct, Menomonie

WESTconsin Credit Union Reviews

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  Cody K
  1

  I asked for my routing number for direct deposit, they gave me a print out with the information and it's completely wrong! I am ready to call it a day and switch fully over to RCU. Customer service has been going down the tube for many years.

  Response from the owner

  Hi Cody, We apologize for the frustration this has caused. Your feedback will be reviewed by our leadership right away. Thank you for taking the time to let us know!

• R

  Rin Kilde
  5

  I am very fond of WESTconsin. I opened my first personal savings account here, and the it has helped me to plan and save for college. I've had some great exchanges with the tellers, who are all helpful and nice, and I have gotten some very helpful money management advice from the credit union as well. It is a local organization that regularly gives back with things like scholarship programs and winter clothing drives. At the same time, the electronic banking options and multiple branches have allowed me to continue banking here through periods when I was not living at my primary residence. In short, it's great, 10/10, would recommend.

  Response from the owner

  Hi Rin, thank you for taking the time to review WESTconsin Credit Union! We are happy that your experiences are meeting your expectations whether it is with our tellers, our services, our locations or electronic banking. Thank you for highlighting the helpfulness of our money management advice and community involvement. We appreciate your kind words and long-term membership. Your review has made our day! Have a wonderful week!

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  Bee Furlong
  2

  I had a poor experience here through the drive up during the pandemic. The teller seemed upset that I needed her to count over $3000 in cash. I had a separate withdraw transaction after that and it seemed like a was burdening her. I hate feeling this way from people in the customer service industry. My husband and I have 6 accounts at Westconsin and we are loyal customers. I have never had this experience at River Falls. The car behind me was honking for about a minute straight, even though the situation (time lapaed) was out of my hands. I am hoping the customer service improves for the sake of other customers.

  Response from the owner

  Hi Bee, thank you for taking the time to share your experience. We apologize that your experience did not meet your expectations. Thank you for pointing out the difference in your experience between these two offices. Your feedback will be reviewed by our leadership. We appreciate your long term membership and wish you a good evening!

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  Brenda Kado
  5

  Wonderful friendly people and good service are always found at Westconsin Credit Union!

  Response from the owner

  Hi Brenda, thank you for taking the time to leave your kind review and feedback. It makes our day! We look forward to your next visit and thank you for choosing WESTconsin Credit Union! Have a fabulous weekend!

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  Kelly Johnson
  5

  I've been a member for 20 years and have always had the best of experiences with Westconsin Credit Union. Any questions or problems that arise have always been dealt with quickly. I moved from Wisconsin 2 years ago but wont get a local bank because it would not be as good as what I have.

  Response from the owner

  Hi Kelly, thank you for taking the time to review WESTconsin Credit Union! We are happy that your experiences are meeting your expectations and that you have maintained your relationship with us even after moving. Thank you for your kind words and long-term membership. Have a wonderful day!

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  Alexis Krizan
  1

  I was on hold for 15 minutes, finally got through to the clerk that was working and asked her to verify funds in an account and she didn't reply and put me right back on hold. All I want to know is the account balance. How hard is that to just look up super fast?! Poor customer service on her part.

  Response from the owner

  Hi Alexis, we are disappointed to hear that your experience did not meet your expectations and apologize for the inconvenience! We appreciate your feedback and our Member Experience and Service Center teams will review this. Thank you for taking the time to leave us feedback about your call. Have a great afternoon!

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  Keith J
  5

  I've been doing business here for years without a single regret or issue. Their staff has been very friendly and helpful whenever I've needed to speak with someone personally about a matter.

  Response from the owner

  Hi Keith, thank you for taking the time to review WESTconsin Credit Union! We are happy that your experiences are meeting your expectations and that you find our team friendly and helpful. Thank you for your kind words and long-term membership. Have a wonderful day!

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  Joe De Jong
  5

  Good wcu. Easy to get in and out. Good people. Nice lobby that smells strangely like cat nip.

  Response from the owner

  Hi Joe, thank you for your kind review! We appreciate your feedback and we're looking forward to your next visit with us. Have a wonderful day!

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  Teresa Huber
  5

  Been a member for over 30 years. They have met my every need.

  Response from the owner

  Hi Teresa, we are glad your experiences with us have met your needs and expectations over the years! Thank you for your long term membership and your review of WESTconsin Credit Union. Have a fabulous day!

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  Kathleen Grube
  5

  Great people and open til 7pm on weekdays is so convenient!!

  Response from the owner

  Thank you very much for your feedback and 5-star rating! We are so happy to hear you find our team to be great and our hours convenient! We appreciate your membership with WESTconsin Credit Union!