Wells Fargo Bank Midland Dr, Midland

Wells Fargo Bank Reviews

• A

  Adetola Alase
  1

  The most useless wellsfargo branch, I have ever seen. So slow and the personal bankers don't know what they are doing. We waited here for over 1.5hrs just to open an account. In the end they staff still look lost. I suggest they retrain thier staff to be efficient and understand the essence of time.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch to open an account. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• M

  Madison Randolph
  1

  I called during business hours to ask a question about the banks services and the phone system won’t allow me to speak to a person. When a teller doesn’t immediately answer I’m offered the choice to remain on hold by the phone system and when I choose to do so it automatically takes me out of hold and gives me options to choose from from an automated voice system. I want to ask if the bank will exchange my rolled coins for cash and I can’t ask a robot this; my question isn’t one of the options. I want to speak to a person. I should be able to remain on hold. This is absolutely frustrating and a waste of my time.

  Response from the owner

  I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• A

  Adriana Salinas
  1

  Miserable going to Wells Fargo. All the procedures that you implement have slowed down the lines so badly. I was inside the branch behind 5 people and the line didn’t move once in 30 minutes. What could possibly take 30 minutes in the bank line? Signing closing paperwork on your house? You all are nice and polite and I’m sure you don’t control it.

  Response from the owner

  I understand your time is valuable, Adriana, and I apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• D

  Danielle Wilkerson
  1

  I’m about 2 minutes from closes all of my Wells Fargo accounts business and personal. I don’t want to have to continue making online appointments just to get quick services done. If you’re available with zero customer in the lobby I except to be helped. If you plan on not helping any of your customers you should just close your branch completely so all of your employees can just go home.

  Response from the owner

  I apologize for the inconvenience as we continue to navigate these unprecedented circumstances. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• T

  Taylor Sanchez
  1

  The ATM took $340 dollars of cash and did not deposit them. I went inside hoping the actual people could help. They said ATM didn’t say there was an error so they couldn’t give me my money, and gave me a number to file a claim. I have been on hold with that number for an hour and a half. I would think that there would be a little more urgency, and certainly something the bank manager could do to help someone that just had their money taken from them! It’s past noon now on Friday and it sucks to know that I am not going to have that money, and no one cares!

  Response from the owner

  Hi, Taylor. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your full name, phone number, address, and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  MJ Magellan
  1

  They want two forms of ID before cashing their customers checks, on top of charging a fee of $7.50 for not being their customer. I travelled 24 miles to cash their customer check. Dont accept Wells Fargo customer checks, instead use cash apps or make sure its a credit union bank...

  Response from the owner

  I apologize for any inconvenience, MJ. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• C

  Courtney Lopez
  1

  Really disappointed in the new drive through banking hours... for those of us considered essential who dont get off work until 4 or later your just out of luck. The not so consellation prize is you can bank saturday morning until noon but if you need banking before then, your screwed! I have banked here many years . Pisses me off!

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• A

  Alexander Sumrall
  1

  I made an appointment and when calling to rescedual they never answered. I called them first thing when they opened and 30 mins latter still nothing. I got transferred over to the wells fargo hot line and the guy could not even help me to reset up an appointment. I did this 3 times. Making money for them is 1# not the customer holding the money. True statement

  Response from the owner

  Hi, Alexander. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• J

  Jessica Williams
  1

  I dont usually write reviews but was really put out by this location. I arrived at 4:20 to open a new account. There was no one else around so I asked a lady in her office if this is where I wait, and she said oh it's kinda late to do that. I said it's 40 minutes until you close, and she said you cant open an account it's too late, it takes an hour to do that. SO LAZY, I can guarantee it does not take an hour to open a simple checking account. I took off early from work for nothing! I would understand if it was 10-15 mins before closing but this was just pure laziness. I wont be back

  Response from the owner

  Hello, Jessica. I’m sorry you didn’t get the help you needed at this branch. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Shannon, Wells Fargo HL Social

• P

  Peldethrin
  1

  Can never get ahold of anyone on the phone, I've tried 7 times today alone, and they continuously screw up my available balance.

  Response from the owner

  Hi there. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social