Wells Fargo Bank Wrightsboro Rd, Augusta

Wells Fargo Bank Reviews

• H

  Hi Beautiful
  1

  I came to this branch at 4:40pm waited in line patiently finally the car in front of me left I pull up and the clerk closed the shade down. I waved at the other clerk to tell her I was in line before 5. She said it doesn’t matter how long you wait we are close at 5. Not cool

  Response from the owner

  I'm disappointed to learn about your unpleasant experience at our drive-thru, and I'd like to forward your review to a specialist. Please email me at [email protected] with your full name, phone number, and complete property address (no account numbers). If you can recall more details about your interaction with the team member you mentioned, please include those as well. Thank you. -Jessica, Wells Fargo HL Social

• K

  Kimberly Rodriguez
  1

  Y’all need to train y’all workers better , I went in on a weekend and the lady name Beth told me I couldn’t do certain stuff with my checks and I kept telling her she was WRONG BECAUSE every other weekend I would go to the drive thru and the lady’s at the window are always nice and been able to do everything Beth was telling me I couldn’t . So I simply grabbed my checks and went to the drive through and guess what I DID EVERYTHING BETH TOLD ME I COULDNT. Thank YOU.

  Response from the owner

  Thanks so much for your feedback, Kimberly. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• B

  Brianna Jarvis
  1

  I had a similar experience as Kizzie. The lady that was "supposed" to help me is named Nitra or Nita. I went in to receive a temporary debit card since I have misplaced mine (as I have always done for the past nine years). But this time, I am asked for two forms of ID, which is fine except since I'm a teacher my work ID gets taken for the summer. Then I try to show my medical ID but that's not accepted if it's on a phone. Who still prints out medical cards??? But anyway the real issue is how I was spoken too, "Where is the card?" I lost it, so I don't know."Why do you need a temporary card?" to access my money.etc. For the record, I have NEVER needed two forms of ID especially since I have my account number, license, date of birth, access to Wells Fargo app and any other possible account information. And I definitely don't want to cut off my card if I know no one is using it (I monitor daily) and I have apple pay. If I cut it off and wait for my debit card to come I lose access to my money!! Wells Fargo I am disappointed for the first time in 9 years as a valued customer. Probably won't see a 10th!

• A

  Alexis Allure
  5

  Nedra Butler - Abraham, is the best personal banker. She made me feel so welcomed and appreciated. She really showed me how much togetherness the Branch has. Thank you so much Nedra 💕

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience with Nedra. Thank you for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• J

  JD Tregeagle
  5

  Great service all the time! I've been banking here for a couple of years and have never had a complaint. Best banking customer service I've ever experienced in 60 years.

• K

  Kizzie No-Y
  1

  The lady I worked with was very rude & didn’t explain or even try to resolve my issue! Never coming back to this location! This is by far the worst branch! Never had any trouble with the wheeler road location! So bad I’m considering switching banks!!

• M

  Mike Perry
  5

  My first time having a checking account. I put money in the Bank today and it felt good.

  Response from the owner

  We appreciate your feedback, Michael. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• J

  Jen Tsukinata
  5

  Courteous and friendly staff when I come in for business. A regular customer.