Wells Fargo Bank Sugarloaf Pkwy, Lawrenceville

Wells Fargo Bank Reviews

• A

  Aaron Woodard
  5

  Chase customer here. I received my settlement check (Which had Wells Fargo on it) around 420pm. I Went to one Wells Fargo and they wouldn't help me. I called ahead to this Wells Fargo and a guy answered the phone. I told them I was flustered and wanted to cash this check. I stated I'd be there at 5:09. He said because of my situation he'd help me out plus they let me inside the building. We all had masks and was socially distant . They were so nice and went out of their way to help me. I'll never forget it it was a true human experience.

  Response from the owner

  Thank you for taking the time to leave a review, Aaron. It’s wonderful to see that you’ve had an excellent experience with working with our team members at this location. Have a great rest of your day! -Jessica, Wells Fargo HL Social

• L

  Linh Le
  1

  I have important things in my safe deposit box at this location and i need to get it. THIS PLACE NEEDS TO OPEN SOON AS POSSIBLE, the wells Fargo costumer service somewhere else is bad and have a rude staff and the ATMs are always taking some money away when depositing.

  Response from the owner

  Hello, Linh. If your branch is temporarily closed, and you need access to your safe deposit box, please send an email to [email protected] with your request, your name, and the city and state of the branch. A representative will follow up by phone or email within 2 business days to schedule an appointment for you to access your safe deposit box. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social

• P

  Peter C (Peter)
  1

  I've been coming to this location for 4 + years as of being an account holder and I have always gotten some kind of weird interaction but today was a very interesting day. Every time I go in there they always ask me if I have an account. Which at this location I made my FIRST ACCOUNT there. I even made a CREDIT CARD ACCOUNT at this location. Plus coming here for questions and concerns whenever I needed help. Today I had to get change on 6/10 and this Indian associate asks me if I have an account. I'm assuming she's fairly new because I'm usually here twice a week to deposit or get change but that's no big deal. I say yes and then she says "Okay, I'll have to see your ID." Wait a minute, why do you have to see my ID for? Why do you need to see my driver's license? And she replied "It's store policy and I need to make sure you have an account." This is what questions me, I could have easily told her off or just showed her my Wells Fargo card. But why do you need to see my ID for? I declined to her giving my identification and I went to go get change at a different location with NO HASSLE WHATSOEVER. I swear I think it's a racial issue in this store because there was a white man before me and he wanted to get change as well and they just gave him change but when someone with different colored skin asks to get change we have to go through a 12 step process or something.

  Response from the owner

  Thank you for bringing this to our attention, Peter. I want to make sure your experience is thoroughly reviewed and addressed. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thank you in advance. -Liz, Wells Fargo HL Social

• A

  Ajit Singh
  5

  I started banking with this Branch recently. I have used only Credit Union for 20 years. They are good and I have no issue. I would recommend this branch to anyone. As my wife works for a bank, I know what is possible and what is not. Some people of course are not familiar with Bank strict rules and just seem to get angry over nothing.

  Response from the owner

  Thanks for taking the time to share these kind words, Ajit. We appreciate you being a valued customer. -Shaun, Wells Fargo HL Social

• L

  Lonnietta Bingham
  5

  Very friendly. Always greet me. I love the staff there..

  Response from the owner

  Hi, Lonnietta. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• U

  Unknown
  5

  I don’t have an account there and was just passing through, but I came in to cash a check and the person that helped me was so nice. I was even greeted by the door by a really friendly girl and offered me water while I waited. Even though they charged me fee for the check, I really enjoyed my experience.

  Response from the owner

  I’m truly happy to read about your experience with us, Bethseida. We appreciate the feedback. -Nick, Wells Fargo HL Social

• c

  cris santos
  5

  Great location. Always treated awesome every time I'm in the bank. Not sure what the Peter was experiencing but they are very nice. Specifically Kimberley. Such a polite lady.

• K

  KD kD
  1

  this Bad review is for this branch only but it's for Weels Fargo policy nationwide I want to this Branch on March 29/2019 because I booked 4 flights tickets for my famliy over $6000 but the bank declined the transaction and when I called the bank they said you only able to spend $2000 we talking about my in here my money the money I worked hard for it, I went the this branch and they called their customers service to find out about this limite and they said the bank manager at your branch can over ride it but according the teller the manager don't want to take the responsibility I said sure no problem let me have ALL my money cash right now and I go to another bank they let me do that I took my money out and I went to another bank on same day but I lost the flight ticket deal because the Weels Fargo declined the transaction ned they refused releasing my own money. unfortunately I still have Mortgage with them

  Response from the owner

  I appreciate your detailed review. I'm truly sorry your transaction turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with your Google username and be sure to mention your review (no account numbers). I apologize again for the inconvenience and look forward to discussing this further. -Janet, Wells Fargo HL Social

• T

  Thelma Lynch
  5

  WELLS FARGO STAFF ARE THE NICEST, FRIENDLY, WELCOMING PEOPLE YOU WILL EVER MEET! VERY HELPFUL KNOWLEDGEABLE STAFF! I RECOMMEND THEM 1OO PERCENT AS A BANK YOU SHOULD HAVE AS YOURS! SPEAK TO A STAFF MEMBER TODAY! YOU WON'T BE SORRY THAT YOU DID! SINCERLY THELMA LYNCH

• H

  Hailey Whitley
  1

  I've been banking with Wells Fargo for 5 years and I have never been to worse location. There are great employees there and there are terrible ones. Today was a terrible, unhelpful experience.