Wells Fargo Bank S Hampton Rd, Dallas

Wells Fargo Bank Reviews

• L

  Leny Floyd
  1

  I had an appointment but the teller was sick unfortunately she never call me to cancel so I showed up, nicely another teller try to help me but unfortunately felt super disrespected because other costumer kept interrupting us to the point to have me waiting sitting down for 20 minutes while he was assisting another person who was late for her appointment and didn't care about my time which or the fact that I was there, super disrespectful I'm glad I didn't open the account at all I wouldn't like to be treated like I didn't matter. Next time all you have to tell the person is to wait that you have someone else you are helping do not make the person wait there everyone's time is important. Worst experience don't come here.

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• L

  Leo Du
  1

  Very slow service speed, 2 customer can process about 2 hours. Don't go there if you don't have half day free. They let customer to make phone calls during the service time and seems like did not want to work at all. Try to serve one customer a day and go home! Wells Fargo need to notice the branch like this. I will cancel my account and join to Chase.

  Response from the owner

  Thanks for your feedback on this location, Leo. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• A

  August Co
  5

  This store is no doubt a busy one. Inspite of that, employees r trying their best to satisfy the customers. Been here multiple times. ATM worth perfect. Much better experience with this bank as compared to other banks.

• L

  LeoLion A
  5

  keep up the good work! you guys are great!!! I had an amazing experience with the teller who helped me cash my check, not to mention the personal banker who helped me she was very nice, and professional.

• C

  Christopher Soria
  1

  SUPER SUPER long wait with four tellers behind the counter and only two have their windows open Carlos and Jessica yet there's a total of four workers behind the front counter. I would not recomerecthis bank for anyone.

  Response from the owner

  Hi, Christopher. I apologize for the long wait at this branch, as I understand how frustrating that can be. Please email me at [email protected] with your username and more details about your visit (no account numbers). Also, please mention you posted a review on a Wells Fargo location so I can forward your concerns appropriately. Thank you. -Shannon, Wells Fargo HL Social

• E

  Estephan Valdez
  5

  Always helpful and very patient and kind the best customer service out there if you ask me I’m surprised there in a Tom Thumb They All Should Work As Customer Service Trainers .

• R

  Rafael Martinez
  4

  Nice that there is a Wells Fargo inside of the store, and the the staff is wonderful. Nice that the bank is inside the store though, and all other stores need to do the same thing with banks.

• W

  Walter Larrick
  1

  No tellers can't do anything at this bank.....

  Response from the owner

  What makes you feel this way, Walter? Please tell me more about your experience at this branch in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• P

  Pretty Schendel
  4

  The staff is always fast and courteous! I don't like the one on Westmoreland, they're always slow and ruuuude!

• J

  Jorje Cruz
  5

  Awesome staff, even though the line might be long they move it quickly!