Wells Fargo Bank Memorial Pkwy, Huntsville

Wells Fargo Bank Reviews

• T

  Thomas Russell
  3

  Had to wait for my gal for a long time to get money. That's all for the three. You know. Probably a five star rating. Don't go there personally.

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Thomas. If you'd like me to forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• P

  Patrick Farris
  1

  Wells Fargo took my money and waited 10 days and told me I was denied my funds back into my account that I was willing to do whatever to help with my funds being returned back to my account.all this started from ATM with draw that I never received the funds.and then other chargers.but this is not the first time people say wells Fargo is a bad bank to do business with.others have had this problem as well.i really needed my money. I. Not closing my account only took out what was left so I can continue to post to let everyone know.they are crooks

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• E

  Eber Ramos
  1

  My mother came here often because of the translator. As of recently, most of the wells fargo's in Huntsville have just started telling her and some other close friend who have limited understanding of English that they don't speak Spanish and have been told by all of them they were rude to them. This is unacceptable

  Response from the owner

  I'm truly sorry to see this, Eber, and I'd like to learn more about this matter. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• S

  Sonia Powell
  1

  I went to exchange coins for bills at this branch and was refused service against their policy by the first teller. The second teller accepted the coins but claimed this was against their policy, and took $16 from me. (Just google "wells fargo rolled coins policy" (coins were rolled) or phone any branch.) When I asked for a recount the teller did so out of sight. I do not recommend you bank with this company. In addition to the unprofessional service I received today this company offers inferior banking products across the board, especially their checking, savings and CDs.

  Response from the owner

  Hi, Sonia. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• T

  Tims Ford Storage
  5

  Been banking here for 3 years now and have experienced great service. Staff are always take care of us and do a good job. The branch Manager, Shana Malone is wonderful!

  Response from the owner

  I'm truly glad to read your review, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• K

  Kyrie Pontarelli
  1

  Terrible customer service. All employees in the bank are very rude and don't care for their customers. Manager walked away mid conversation to go help a teller and proceeded to sit with the teller for 10 minutes while I was waiting. Will never be back. Wells Fargo will loose my service over this. Get a new staff.

  Response from the owner

  Hi, Kyrie. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  KATHY KIEFF
  5

  For the most part, the staff are very friendly and courteous. One employee does tend to lose patience with the elderly, occassionaly, but maybe she is just having a bad day with rude customers, and doesn't mean to take it out on us.

• G

  Geno Credeur
  5

  We went to this branch yesterday. These people went above and beyond to assist us. Hanna and Shelby we can t thank you enough for everything.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Geno. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• R

  Ross Godfrey
  1

  Racist teller made at least a dozen other customers wait just so she didn't have to assist me. She sat there looking self righteous and pretending to be busy but as soon as a different teller was able to get to me she helped the next in line. If you are so backwards that you've just got to be racist at least be discreet.

• K

  Keely Barker
  5

  This branch of this bank have been great during this uncertain time. They have gone above to make sure you still have excellent customer service. Bless you all.

  Response from the owner

  Thank you for taking the time to share this feedback. We appreciate you choosing Wells Fargo. -Shaun, Wells Fargo HL Social