Wells Fargo Bank Emerald Bay Rd, South Lake Tahoe

Wells Fargo Bank Reviews

• V

  V L
  2

  Tried to open acct but encountered a very unprofessional attitude from WF employee. Unfriendly, unhelpful and was treated like the bank was doing me a favor by allowing me keep my $ there. She did not even bother to find out whether I would be keeping $8k or $800k in said acct. However she made sure to list a myriad of bank regulations. Will be taking my $ elsewhere

  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• D

  Debbie Cru
  2

  This is definitely the worst wells fargo bank I have ever been to. The two atms on premise are always out or cash or unavailable to make a deposit. Why have atms on site if they are not being regularly maintained. It's soooo frustrating. This never happens at BofA across the street. I think it'm time to close my WFB chking account.

  Response from the owner

  Thanks for taking the time to share this with us. We appreciate the feedback, and the ATM issue has been reported to the appropriate teams. -Jessica, Wells Fargo HL Social

• D

  David O
  1

  Terrible experience. Customer comes last. Waited in line 45 minutes. Didnt even go in the day before, line was even longer. Must be nice to be too big to fail. I changed this back to 1 star following my recent experience, which I can summarize by repeating "must be nice, to be too big to fail"

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Jessica, Wells Fargo HL Social

• A

  Andrew C
  1

  I work for a summer business for youth scholarships and we've been working with Wells Fargo banks for years. The person who was supposed to help me have me a hard time (really rude) because she didn't want to count my quarters ($4)! She said that they don't except quarters without the sleeve but I told her we have been doing this for years and don't put less than $10 of quarters in a $10 quarter roll. I ended up going to the other branch and the teller there told me that they get many complaints about the same branch (this branch). Just a heads up

• T

  Trev air Snowdin
  1

  wells fargo and some employees are rude and took out my money $256 with no warning or letters i'm in a wheelchair and now i cant pay my bills or buy food..they said at 12am my account would receive money back and 2 days later nothing.....i will never do business with these banks again they admitted they did it wrong and i have proof of statements i will be filing a BBB complaint and tell everyone,,,DON'T DO BUSINESS THERE ....

  Response from the owner

  Hello there. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• R

  Robert Jeppson
  5

  I have opened many accounts (business, IOLTA, credit card, savings, etc.) at this branch and highly recommend it. Great people, super helpful and take the time to address my specific needs every time I'm in there. Most of my dealings have been with Banker Carlos Preciado. He is awesome.

• P

  Patricio Montero
  1

  3 hours waiting and they don't care of me. It's the fourth time that I came here

  Response from the owner

  I’m sorry you continue to experience difficulties at this location, Patricio. At your convenience, send an email to [email protected] with some additional details (no account numbers), and I’ll do my best to help. Be sure to include your Google username, full name, phone number, and address. Thank you very much. -Casey, Wells Fargo HL Social

• S

  Stepan Kryshtafovych
  2

  The older lady and her pals just sit in back gossiping and not help tellers when there's always line out the door

  Response from the owner

  Thank you for the feedback on this location, Stepan. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• S

  Sheri Bay-Hardy
  1

  1 teller. 20 people waiting outside, 6 ft apart. Elderly people who can't stand long and people on their "new" job lunch hour. Really?!

  Response from the owner

  Hi, Sheri. As an essential business, we strive to remain open where we can to serve you, while continuing to prioritize the safety of our customers and employees. Please be aware that we are actively taking precautions that may result in longer than usual wait times. Since we are practicing reduced lobby access with social distancing measures, you may need to make an appointment to meet with a banker at some locations. -Nick, Wells Fargo HL Social

• T

  Thomas McMillan
  1

  might as bring a lunch. you're going to be here a while. they got no hustle.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). I look forward to hearing from you. -Jessica, Wells Fargo HL Social