Wells Fargo Bank Walnut St, Des Moines

Wells Fargo Bank Reviews

• K

  Kenneth Barry
  1

  i almost never do reviews, i came to this location to open a business account and primarily to get a business secured credit card. After i asked about the business secured credit card i was told by the banker that they do not carry this card and have not for about two years which I thought was odd because I saw it on their website. After this i went back online to their website and found a number regarding this card and was assured that they still supplied this card to their business account users so i went and opened an account online. after my account was made i applied for the card and was approved. the account set up and card approval was done quick and was satisfactory in all honesty. After this i waited 7 weeks for this card with about four phone calls to the department regarding this service with average hold times of about twenty to thirty minutes. i would not mind the hold times as much as the number of times i was told that the same reason it was taking so long was always the same and being reassured that the information would get put through to another department to which you cannot even talk. today i just went ahead and closed my account because of so much time wasted and guaranteed future time wasted. My opinion with this company is wide miscommunication and focus on getting you as a customer but exceptionally low effort on keeping you as one. hopefully, this helps someone considering Wells Fargo and their banking services my best experience has been with U.S bank but that is just my opinion.

  Response from the owner

  Hello, Kenneth. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• T

  Traci Clements
  1

  I suggest using almost any other financial institution vs utilizing WF. Do your research on the company then believe that what you read is accurate. We gave them the benefit of doubt (despite all the negative publicity WF received) so that we could save on our interest rates, and we've have regretted it since.

  Response from the owner

  I appreciate your feedback, Traci. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• L

  Leticia Morales
  1

  Website says they do foreign cash exchange but when I got there they said you have to order it online. Very misleading and poor communication.

  Response from the owner

  I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me more details about your experience at [email protected]. Be sure to include your full name, Google username, phone number, and address. Thank you. -Jessica, Wells Fargo HL Social

• J

  Jackson Linder
  1

  Des Moines needs one of the two downtown Wells Fargo branches to open. It’s been like 6 months now, ridiculous.

  Response from the owner

  As an essential business, we strive to remain open where we can to serve you. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. In the meantime, please visit https://www.wellsfargo.com/locator/ for updated branch availability and hours. We appreciate your feedback and understanding. -Jessica, Wells Fargo HL Social

• M

  Michael Arleth
  4

  The only complaint I have about this branch is the lack of a dedicated business banker.

  Response from the owner

  We appreciate your feedback, Michael. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• C

  Curtis G
  3

  If you're a customer, this is a good spot to get currency.

  Response from the owner

  Hi, Curtis. Thanks so much for your feedback on this location. -Shannon, Wells Fargo HL Social