Wells Fargo Bank N Lake Pleasant Pkwy, Peoria

Wells Fargo Bank Reviews

• J

  Janice Grewe
  1

  ZERO STAR!!!! I wished I would have read the reviews for this branch. Terrible Terrible branch. Worst customer service ever. They have one star on yelp and google reviews. NOT surprised. I opened this account because it was so much closer to my home. So glad I had not closed my other account. Will gladly drive farther to Comerica Bank and will be closing my new Wells Fargo. Tried to cash 2 checks (one being a cashiers check) was told be available next day. It has been a week and neither have been released from a 9 day hold. Have called and went into this branch only to have the lady who said it would be available next day tell me nothing she can do. Very rude could care less. Awful Branch Manager, she is blonde and sits at a desk behind the tellers. Awful lady. Awful Branch.

  Response from the owner

  ZERO STAR!!!! I wished I would have read the reviews for this branch. Terrible Terrible branch. Worst customer service ever. They have one star on yelp and google reviews. NOT surprised. I opened this account because it was so much closer to my home. So glad I had not closed my other account. Will gladly drive farther to Comerica Bank and will be closing my new Wells Fargo. Tried to cash 2 checks (one being a cashiers check) was told be available next day. It has been a week and neither have been released from a 9 day hold. Have called and went into this branch only to have the lady who said it would be available next day tell me nothing she can do. Very rude could care less. Awful Branch Manager, she is blonde and sits at a desk behind the tellers. Awful lady. Awful Branch.

• M

  Mike Proudfit
  1

  Bad service when you walk in at 10 am, there are zero customers in the back, 4 tellers behind the counter and two at the front entry desk and I just need to have one signature notarized and they say “I can set you up an appointment but we don’t have anything available right now”, it would have taken literally less than 5 min. Bottom line, they didn’t want to accommodate, that kind of service bothers me.

  Response from the owner

  This is valuable feedback, Mike. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• m

  michelle crable
  1

  My family has banked with Wells Fargo for over 25 years, living in many cities across in different States and never had an issue until now. This branch is the worst bank ever. Poor customer service, bad attitude, unhelpful, pretty much worthless and quit blaming your issues on Covid. They will literally run to the door and lock it early not to help someone. They ruined s few Christmasesand holidays because of this. They screwed up the my check and put in and out so many times trying to get it the correct amount, it had a hold and then scanned it for e deposit, instead of a branch deposit. if I wanted an e deposit I could have done that myself. Actually calling other branches and found one tha 'm rating with 5 stars. Night and day, two different branches ran so differently. I will never use this branch again.!!!

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• P

  Penny Visser
  1

  Staff not busy but still said I had to make an appointment for one of them to make a phone call to their own credit department to ask for a faxed copy of a document. Would have only taken a couple minutes. Banking staff seem to have taken a new persona of self- importance.

  Response from the owner

  Thanks for bringing this to our attention, Penny. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• L

  Larry
  1

  We've banked with Wells Fargo for over 20 years, living in many cities across several States and never had an issue until now. This branch is the worst bank ever. Poor customer service, bad attitude, unhelpful, pretty much worthless and quit blaming your issues on Covid. Actually called three other branches and found one that I'm rating with 5 stars. Night and day, two different branches ran so differently. I will never use this branch again.

  Response from the owner

  I'm truly sorry to see this has been your experience at this location, Larry, and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• C

  Christine Nguyen
  1

  The worse customer service. The lady at the account customer service doesn’t care about my time. She took her time talking about personal life out loud with her previous customer. Not professional.

  Response from the owner

  Hi, Christine. Your review caught my attention, and I will have the appropriate team look into what happened during your visit with the associate you mentioned. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• G

  G K
  1

  I shared my review of how terrible I was treated at this branch, and they TOOK IT DOWN and sent me a "we're truly sorry" BS email. Let's be honest... THEY JUST DON'T CARE.

  Response from the owner

  Thanks for your feedback. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Martin Flint
  3

  I do not like the fact that they are closed on Saturday some of us do not have time to stop by during the week and have more time on Saturday!!! Sunday off guys.

  Response from the owner

  I understand your time is valuable, Martin, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• L

  L Moseley
  1

  I don't understand why they don't answer their phone. They told me when I was in their branch that I need an appointment to open a checking account for my teenager. It shouldn't be such an ordeal. Now I need to drive back to make an appointment.

  Response from the owner

  Hi, Laura. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• K

  Kris D
  1

  this worst branch ever see, Tried more than 10 times to connect branch in multiple days over phone, to take appointments. They never pickup the phone. End up walking to the branch for simple appointment and checked regarding the phone, their answers are very rude and I reached near by branch over phone they were ready to help in seconds. This branch requires big changes wrt staffing.

  Response from the owner

  Hello, Kris. I'm disappointed to learn about the customer service you received at this branch. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social